JR IT Technician

About AmeriPharma

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

AmeriPharma’s Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals

• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays 

Job Summary 

Ameripharma is seeking a dedicated JR IT Technician to join our dynamic IT team, supporting our mission of quality patient care. The ideal candidate will be proactive in learning, consistently following up on cases, and dedicated to resolving technical issues promptly and effectively. This role will be responsible for assisting Ameripharma’s team with various IT needs, including inventory management, remote support, and exploring new technologies to keep us on the cutting edge.

Schedule Details 

• Location: On-Site (Laguna Hills, CA.)
• Hours: Monday - Friday
  Training: 8:30 AM - 5:00 PM (Hours may change to (9:00 AM - 5:30 PM after training). 

Duties and Responsibilities

• Technical Support: Provide Level 1 support to resolve issues across hardware, software, and network
  connectivity for Ameripharma staff, ensuring efficient use of Google Workspace, Office 365, Wellsky by CPR , CareTend, and Windows 10/11.
• System and Inventory Management: Oversee and maintain IT inventory, ensuring all hardware and software assets are tracked accurately and managed to optimize system performance.
• Remote Support and Troubleshooting: Use tools like ScreenConnect to provide remote troubleshooting
  support, perform system updates, resolve connectivity issues, and manage configurations for employees in
  multiple locations.
• Vendor Communication: Serve as a point of contact with third-party vendors, handling support calls, escalating as needed, and ensuring detailed documentation and follow-ups.
• VoIP and Network Management: Troubleshoot Nextiva VoIP systems and manage user setups,
• Hardware and Software Expertise: Support Windows 10/11, hardware basics, and user device management. Conduct diagnostics, repairs, and setup for various hardware.
• Process Improvement and Innovation: Identify, research, and recommend new technologies to keep
  Ameripharma on the forefront of the latest tech developments. Proactively update and improve
  documentation, FAQs, and IT processes to optimize user support.
• Consistent Case Follow-Up: Ensure consistent follow-up on support tickets, meeting expected service level agreements, and keeping users updated throughout the support process.
• End-User Training and Documentation: Educate employees on best practices, new technologies, and tools, while maintaining detailed documentation of all issues, resolutions, and processes.

Education and Experience Requirements

• High school diploma or equivalent required; technical certification or associate degree in IT or a
  related field preferred.
• Previous experience in an IT helpdesk or similar technical support role preferred.
• Familiarity with Google Workspace, Office 365, and VoIP systems (Nextiva experience preferred).
• Knowledge of inventory management, VPN configurations, SonicWall firewalls, and basic understanding
  of VMWARE ESXi and Windows Server.
• Basic networking knowledge (e.g., IP addressing, DNS), VPNs, and remote access.
• Familiarity with ScreenConnect and other remote access tools.
• Proficiency with Windows 10/11 basics and a solid understanding of hardware fundamentals.
• Strong verbal and written communication skills, attention to detail, and patience in resolving end- user issues.

• Ability to manage multiple tasks, follow through on cases consistently, and meet deadlines.
• Eager to learn, proactive, detail-oriented, and dedicated to Ameripharma’s goal of supporting quality patient care through robust IT solutions.

AmeriPharma’s Mission Statement 

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement 

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.

Salary : $23 - $28