End User Computing Engineer (EUC)

This role will focus on the Engineering and delivery of Print Services and device management solutions globally within the organization, End User Computing (EUC) and will regularly participate in other EUC initiatives.

Key Responsibilities

• Provide Technical and Operational Governance across the End User Computing environment.
• Design, enhance and implement End User Compute platforms and infrastructure to support the requirements of the business with an eye for continual improvement, including speed of delivery and user experience.
• Work with other technology groups to streamline effective processes and drive continuous improvement for EUC infrastructure, services and support.
• Participate in defining the EUC roadmap.
• Identify and drive areas for service improvements in conjunction with the managed service provider.
• Keep abreast of developments within the IT Industry that End User Computing Services are kept in line with defined or emerging industry standards.
• Define, engineer, and implement enterprise strategy for a wide variety of end user experience services and technologies. This can include capabilities such as client tools (Office, Adobe, Java, misc. productivity applications); browser engineering, design, and strategy (Edge, Chrome, IE); collaboration tools such as Office 365, WebEx, Box, etc.; enterprise print engineering and strategy; endpoint automation, reporting, analytics, as well as overall endpoint configuration and device management capabilities for Windows and Mac devices.
• As a driver of change, take an innovative and enterprise-wide view of the needs of our end users and help drive forward new solutions and capabilities that will further enhance their experience and satisfaction in a highly available and secure manner.

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Required Qualifications

• Bachelors degree in Computer Science, Engineering, or related field; or equivalent work experience. 
• 5-7 years of relevant work experience required.
• 5-7 years of experience and proven engineering expertise within subject matter domain. 
• Ability to communicate and articulate technical information across various organizational levels. 
• Strong thought leadership abilities and a highly innovative problem solver.
• High reasoning aptitude and ability to quickly understand a complex operating environment.
• Highly innovative problem solver with strong analytical and customer service abilities.
• Intermediate to advanced scripting experience with PowerShell required. 
• Intermediate to advanced Experience using Microsoft Intune to manage devices in a large corporate environment.
• Ability to support working outside core business hours to provide after hours or ‘on-call’ support when necessary to solve high profile incidents/problems.

Preferred Qualifications

• Experience with multiple OS platforms such as Red Hat Linux, Windows, Hyper-V, Network, Storage, Clustering, Volume Management, Filesystems, Disaster Recovery, and Application Recovery.
• Previous design engineering experience with Cloud computing and collaboration technologies such as cloud device management, Office 365, WebEx, cloud end user security solutions, Box, Slack, Zoom, etc.
• Previous experience working with wide range of stakeholders to define new solutions, fully leverage existing solutions where appropriate, and continuously drive forward a user experience driven methodology. 
• Experienced development with ServiceNow integrations.
• An ITIL Foundation Certified candidate is preferred.

About Our Company
We’re a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

The estimated base salary for this role is $104,900 - $141,600 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Full timeExemptTechnologyTECH Technology

Salary : $104,900 - $141,600