Financial Services Representative

Participate in a company sponsored training program to attain Series 7 and Series 63 licensure. Receive business training to serve as the first point of contact for advisors and their clients, relationship partners, or directly for clients, regarding service issues, requests, policies, procedures, account information, and self service issues. Communicate directly with clients and advisors to research questions, open issue resolution cases, and resolve minor problems over the phone. Educate clients and advisors on the company's systems, processes, and policies.

Key Responsibilities

• Serve as a first customer point of contact regarding service issues, assist in troubleshooting for issues, and enter complex service requests into appropriate systems for resolution by appropriate service partners, ensuring that all pertinent information has been gathered and accurately entered to ensure prompt resolution. Receive guidance from coaches on a frequent basis.

• Educate clients and advisors directly on newly-enacted services, systems, or procedures as they arise to facilitate efficient self-service, as well as serve as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers.

• Respond directly to account information or other requests initiated by customers utilizing a variety of systems to provide information for clients, advisors, or other relationship partners, and work with appropriate internal partners to resolve any outstanding questions. Process routine service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet or exceed service goals. 

• Interact directly with customers, predominately via a high-volume, in-bound phone queue, to provide accurate and immediate solutions to transaction and service requests utilizing appropriate internal computer applications, and enters all contact in the appropriate system for tracking and archival purposes.

Required Qualifications

• Education: High school or GED

• 0 to 1 years relevant experience required
  *Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for
  education and experience.

• Excellent customer service skills.

• Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner.

• Strong written and spoken communication skills.  

• Demonstrated skill troubleshooting and identifying root causes and resolving issues. 

• Demonstrated ability managing multiple priorities in a fast-paced environment.  

• Willingness to obtain FINRA Series 7 and Series 63 registrations through our company-paid training.

• Ability to pass a pre-employment background verification and U-4 FINRA verification.

• Willingness to focus on the licensing study expectations.

Preferred Qualifications

• Previous customer service experience 

• Product-specific or financial services industry experience.

About Our Company
We’re a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Full timeNon-ExemptClient ServiceSERVD Service Delivery