Resolution Mgr

Partner with business partners across S&O and products by building strong relationships, proactively communicating with them on issues raised by the field that will impact their business line and take ownership to drive resolution to sophisticated field inquiries. Handle business crisis situations as they arise and provide high touch service on change moments that have high impact to the field. Lead process improvement initiatives to improve our client and advisor experience based on the trends and feedback we receive from the field.

Key Responsibilities

• Provide subject matter expertise (SME) on projects when Tier II input is needed for New Business, Client data, and Life Events.
• Provide mentoring, standard processes, and a Single Point Of Contact (SPOC) through change moments to the field and key business partners.
• Coordinate conference calls with WMS products and advisor offices that need additional support to navigate change moments and gather the field's feedback for future improvement opportunities.   
• As business crisis situations emerge; lead, handle, and collaborate with appropriate business partners to implement and provide the required support to clients and advisors. Take initiative to quickly get up to speed and a become subject matter expert to authoritatively and competently assist clients and advisors to address their needs.
• Lead team projects and initiatives or ad hoc projects as assigned. Present Service & Operations trends, gaps, issues and improvement opportunities to leaders. Develop, sustain and improve relationships with advisors, staff, senior leaders and Service and Operations business partners. Partner and influence other business areas on concerns, exceptions, sophisticated issues.
• Primary back-up when leader is out of the office and represent leader in meetings as needed.

Required Qualifications

• Shown ability to research and resolve sophisticated, high-priority issues in a timely manner.
• 5 years of applicable financial services/brokerage experience. 
• Shown thought leadership.
• A self starter with the ability to balance multiple priorities.
• Ability to influence and collaborate with or lead across the organization and at all levels to get results.
• Excellent written and verbal communication skills.
• Ability to communicate with all levels of leadership on issue status summaries.
• Excellent customer service skills that include the ability to explain sophisticated policies in a straightforward, easy to understand manner.

Preferred Qualifications

• Occasional travel may be requested

About Our Company
We’re a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

The estimated base salary for this role is $69,900-$94,400/year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Full timeExemptClient ServiceSERVD Service Delivery

Salary : $69,900 - $94,400