What are the responsibilities and job description for the Client Services Associate position at Ameriprise Financial Services, LLC?
Job Description:
Step into an instrumental role. Help conduct the smooth operation of a fast-paced—and friendly—financial planning office. Work as a full-time position of an independent advisor franchisee with a
financial advisory practice, Halcyon Financial Partners, of Ameriprise Financial. Assist in daily business operations. Assist financial advisors and associate financial advisors in managing and organizing office workflow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.
This role provides client relationship support through interacting directly with clients to ensure accurate account set up and through acting as a liaison to answer client questions.
The role will also perform other practice management tasks relating to client service as needed. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects such as organizing a client seminar.
Responsibilities and Time Allocation – Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.
Key Responsibilities/Duties:
• Work with home office to ensure accurate account setup and resolve issues
• Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts
• Maintain files and records in accordance with the records retention policy
• Perform other allowable duties as assigned by the financial advisors and associate financial advisors
• Provide insight and recommendations to effectively use key tools (MOD, Go Social, Advisor website, etc.)
that help lead to results in practice
• Set up and maintain client management system
• Call clients or prospects to set up meetings or appointments
• Write notes or letters to clients on personal letterhead of administrative nature only and handle client appreciation
• Attend and participate in client meetings if necessary
• Conduct transaction requests as directed by financial advisors and associate financial advisors
• Coordinate client appreciation events and seminars
• Answer unsolicited calls from prospects to schedule appointments or refer to advisor
Qualifications and Requirements:
• Direct attention to detail and organization
• Effective communication with clients and other advisors/staff
• Effective and efficient time management
• Proficient in Microsoft Suite and Salesforce CRM
• Polite and clear phone manner
• Ability to multi-task
• Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial
• Ability to support and provide guidance for compliance within the advisor’s practice
• Positive attitude and sincere willingness to constantly learn and grow
Compensation and Benefits:
• Full-time
• College degree or higher
• 2 years of similar experience
