Client Services Specialist

Position Description

Step into an instrumental role. Help conduct the smooth operation of a fast-paced—and friendly—private wealth advisory office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily business operations.

Assist financial advisor(s) and associate financial advisor(s) in managing and organizing office workflow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.

This role provides client relationship and general practice management support through interacting directly with clients to schedule appointments and acting as a liaison to answer client questions. The role will also perform other practice management tasks relating to client service as needed. Answering phones, maintaining office setup and appearance, monitoring and ordering supplies, scheduling advisor travel and meal reservations are some of the additional duties that are included. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects such as organizing electronic files.

Responsibilities and Time Allocation – Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.

Position Functions

60% Client Care:

Call clients to set up meetings or appointments

Answer unsolicited calls from prospects to schedule appointments or refer to advisor

Conduct client appointment reminder calls and check-in calls on follow up items

Greet clients upon arrival and extend hospitality to clients

Document client contacts/calls

Review and respond to emails as necessary

Manage wholesaler and third party scheduling

Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts

Maintain office cleanliness

Help create a WOW experience for all clients and prospects

40% Administrative:

Maintain client contact management system

Maintain files and records in accordance with the records retention policy

Perform other allowable duties as assigned by the financial advisor(s) and associate financial advisor(s)

Order supplies and other office related items

Handle and distribute all mail, incoming and outgoing

Document, deposit, and follow compliance procedures for incoming checks and stocks

Key Traits Of a Successful Client Service Manager

Direct attention to detail and organization

Effective communication with clients and other advisors/staff

Effective and efficient time management

Polite and clear phone manner

Ability to multi-task

Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial and FINRA

Ability to support and provide guidance for compliance within the advisor’s practice

Positive attitude and sincere willingness to constantly learn and grow

Education And Other Designations

College degree preferred

Notary a plus

2 years of similar experience (salary based on experience)

At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

This position is with an Ameriprise Financial Franchise owner.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Job Types: Full-time, Part-time

Schedule:

• Monday to Friday

Ability to Commute:

• Birmingham, AL 35242 (Preferred)

Ability to Relocate:

• Birmingham, AL 35242: Relocate before starting work (Preferred)

Work Location: In person