What are the responsibilities and job description for the Dispatcher/Customer Service position at Ameristaff?
AmeriStaff is currently seeking an experienced Dispatcher for an opening with a company located in Martinsville, VA. The ideal candidate should have customer service experience, ability to load and unload trucks, and experience driving a forklift.
Benefits of the Dispatcher:
- Monday-Friday.
- 7:30am-4:30pm.
- Pay: $17.00 per hour.
Responsibilities of the Dispatcher:
- Assist in loading and unloading trucks, move concrete blocks, working outside, and train on operating a forklift.
- Receive customer orders over the phone for shipment of concrete. Enter customer orders into the computer system and ensure information is entered accurately to avoid erroneous deliveries and errors.
- Review information with customers to ensure sufficient quantities and materials are ordered. Verify delivery dates and times, delivery addresses, directions and any special instructions are accurate.
- Educate customers on products and make recommendations. Provide customers with the company website for valuable customer tools and resources.
- Process COD orders which include quoting prices and quantities according to zones. Verify and approve all necessary information for credit card charges. Process credit card sales through tele check machines.
- Interact daily with personnel, customers, delivery professionals and plant personnel to ensure efficient and effective deliveries.
- Monitor daily sales and margins.
- Troubleshoot customer complaints and provide an appropriate resolution to the problem. Document and if necessary, elevate to Manager and/or other appropriate manager (Sales, Operations, CCO, Safety) for resolution and follow-up.
- Promptly notify Safety, Operations Manager and/or other appropriate personnel of any accidents, material spills, or job site safety issues which may arise.
- Assign delivery professionals to specific jobs. Dispatch trucks to appropriate plants and delivery sites. Forward information to plant for filling orders in assistance of productions planning.
- Monitor truck activity to maintain timely schedules and delivery of orders.
- Develop schedules for the next assignments so that trucks are dispatched based on availability.
Requirements of the Dispatcher:
- Ability to move concrete blocks by hand.
- Ability to work outside in all weather conditions when applicable.
- Ability to train and learn how to operate a forklift.
- Customer Service experience.
- Office experience.
- Data Entry Experience.
- High school diploma or equivalent.
- #INDAI2472
Salary : $17
