What are the responsibilities and job description for the Agency Service Representative II/ Commercial Customer Service Rater (Commercial P&C) position at Amerisure Insurance?
Amerisure creates exceptional value for its partners, policyholders and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an A.M. Best “A” (excellent) rated company and services mid-sized commercial enterprises focused in construction, manufacturing and healthcare. We are ranked as one of the top 100 Property & Casualty companies in the United States, and have nearly $1 Billion of Direct Written Premium and $1.15 billion in surplus.
Amerisure is recruiting for an Agency Service Representative II/Commercial Customer Service Rater to join our team in Farmington Hills, MI, Tampa, FL or Indianapolis, IN. This is a hybrid position working Tuesdays and Wednesdays, in the office, and remote the remainder of the week.
Position Summary:
Supports marketing underwriting by processing a variety of complex transactions related to multi-line, multi-state, renewal and new business activities within established production capacity. Ensures all related support activities are delivered in a manner consistent with company procedures, service standards and priorities that are responsive to underwriting and service goals.
Responsibilities:
Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure’s employees to perform their job duties may result in discipline up to and including discharge.
Amerisure is recruiting for an Agency Service Representative II/Commercial Customer Service Rater to join our team in Farmington Hills, MI, Tampa, FL or Indianapolis, IN. This is a hybrid position working Tuesdays and Wednesdays, in the office, and remote the remainder of the week.
Position Summary:
Supports marketing underwriting by processing a variety of complex transactions related to multi-line, multi-state, renewal and new business activities within established production capacity. Ensures all related support activities are delivered in a manner consistent with company procedures, service standards and priorities that are responsive to underwriting and service goals.
Responsibilities:
- Screen transactions to determine authority and process and/or refer to underwriter per established guidelines.
- Input transactional information and rating elements into automated system with a high degree of accuracy.
- Review output to ensure proper rating elements were applied.
- Maintain underwriting documentation using paperless policy environment per established guidelines.
- Research and resolve complex issues and respond to inquiries to provide superior customer service to agents and other departments.
- Serve as subject matter expert to internal and external customers, provide training to other team members and participate in workflow audits.
- Collaborate to determine department’s production planning & capacity utilization and distribute work as appropriate.
- High school diploma or GED.
- 5 years commercial insurance industry experience including processing a minimum of three lines of business.
- Proficient computer skills required including Microsoft Office Suite.
- Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
- Excellent problem-solving skills and attention to detail.
- Demonstrated successful ability to perform accurate work under the pressures of tight schedules.
- Excellent verbal and written communication skills with the ability to interact with internal and external customers.
Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure’s employees to perform their job duties may result in discipline up to and including discharge.
