What are the responsibilities and job description for the Claims Customer Care Representative position at Amerisure Insurance?
Amerisure creates exceptional value for its partners, policyholders and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an A.M. Best “A” (excellent) rated company and services mid-sized commercial enterprises focused in construction, manufacturing and healthcare. We are ranked as one of the top 100 Property & Casualty companies in the United States, and have nearly $1 Billion of Direct Written Premium and $1.15 billion in surplus.
Amerisure is currently recruiting for a Claims Customer Care Representative that can do a 2-day hybrid approach onsite in our Farmington Hills office. The ideal candidate will also possess the following skill set.
Summary Statement
Sets up new claims for all lines of business from various sources. Handles all incoming calls and mail for the claims department from agents, policyholders, claimants, and providers. Processes various types of support requests for claims department.
Essential Tasks/Major Duties
Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure’s employees to perform their job duties may result in discipline up to and including discharge.
Amerisure is currently recruiting for a Claims Customer Care Representative that can do a 2-day hybrid approach onsite in our Farmington Hills office. The ideal candidate will also possess the following skill set.
Summary Statement
Sets up new claims for all lines of business from various sources. Handles all incoming calls and mail for the claims department from agents, policyholders, claimants, and providers. Processes various types of support requests for claims department.
Essential Tasks/Major Duties
- Enter new losses into the claims system accurately and in accordance with claim guidelines.
- Electronically index documents to claim files.
- Answer phones for claims call center to set up new losses, route to appropriate claims adjuster, and handle medical bills for payment.
- Provide claims processing support to department including bill payment, state forms, and correspondence.
- High School diploma or GED.
- 2 years high volume customer service experience.
- Proficient computer skills required including Microsoft Office Suite.
- Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
- Demonstrated successful ability to organize and prioritize work to ensure timely deadlines.
- Demonstrated successful ability to work on several projects concurrently.
- Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail.
- Excellent verbal and written communication skills with the ability to interact with internal and external customers.
Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure’s employees to perform their job duties may result in discipline up to and including discharge.
