What are the responsibilities and job description for the Customer service representative position at Amerit Consulting?
OVERVIEW :
Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non-profit health plans serving >
33 million members and benefits manager of government programs including Medicare and Medicaid, seeks an accomplished Customer Care Associate / Representative.
Client is hiring candidates California residents only
Target Start Date : 01 / 06 / 2025
LOCATION : 100% REMOTE / WORK FROM HOME
DURATION : 6 months contract with potential of extension
WORK SHIFTS : Candidate should be comfortable working on all the below shifts
- 9 : 30 am - 6 : 00 pm (Tuesday - Saturday)
- 9 : 30 am - 6 : 00 pm (Sunday - Thursday)
- 1 : 30 pm - 10 : 00 pm (Saturday - Wednesday)
- 10 : 30 am - 7 : 00 pm (Friday - Tuesday)
TRAINING : 2-3 weeks; Required to be on camera during training / team meetings etc. (M-F : 8 : 00am 4 : 30pm Pacific)
ATTENDANCE POLICY : No time off in the first 90 days of assignment.
IMPORTANT Remote / Work-From-Home related :
- Equipment will be provided.
- Workspace : Candidates must confirm they have a quiet workspace free from distractions a table and chair (The company provides equipment only).
Candidate should be fine doing MS TEAMs video screening call showing the workspace before submittal.
- Client provides a 2-meter LAN cable for endpoint connectivity from modem / router to laptop.
- Hardwired Internet : Candidates must confirm they have high-speed internet access via a hardwired modem connection; Wi-Fi is unacceptable.
Candidate should be sharing a screenshot of speedtest.net .
- California Residency : Candidates must reside in California. Candidate should be sharing his / her ID (Example : Driving License) .
- Candidate MUST be on camera during training / work hours, especially during attendance calls.
- Candidate MUST follow business casual dress code during working hours.
QUALIFICATIONS / REQUIREMENTS :
- Looking for customer service experience with the following : High call volume Healthcare / Pharmacy background if applicable.
- Proficient in computer software navigation and dual screens 24 / 7 call center Flexible : Shifts may vary.
- Ability to handle complex calls.
- Critical thinking and problem-solving skills
- Attendance is an important factor in this position.
- Strong communication skills
- Ability to accurately document and record customer / client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
- Preferred : Bi-lingual for Hmong, Spanish, Mien
I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction.
Last updated : 2024-11-25
