What are the responsibilities and job description for the CSR - Customer Service Representative position at MCA Customer Solutions?
Our inspiring MCA Customer Solutions team members are at the heart of what we do best: helping people and businesses. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.
We have immediate openings for CSR Agent to train directly with our respected leadership team. We strive to create a consistently happy experience for all prospective and current clients.
Key Responsibilities:
· Answer all customer inquiries in a timely and professional manner
· Take initiative and resolve any escalations or complaints
· Process orders with high level accuracy
· Maintain a positive representation of the company and associated brands at all times
· Document and update customer records based on interactions
What we look for in you:
· A genuine interest in providing an exceptional customer experience
· Friendliness, enthusiasm, reliability, with a positive " team player" attitude
· Skilled at multitasking in a fast-paced environment
· Ability to effectively communicate, build rapport and relate well to all kinds
of people
· Ability to work independently and in a team environment
Job Type: Full-time
Pay: $700.00 - $750.00 per week
Benefits:
- Health insurance
Shift:
- Day shift
Work Location: In person
Salary : $700 - $750