What are the responsibilities and job description for the Help Desk / Technical Support Representative position at Amerit Consulting?
Job Details
Overview:
Our client, a Global Fortune 50 organization and one of the world s largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished Help Desk / Technical Support Representative.
*** Candidate must be authorized to work in USA without requiring sponsorship ***
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Location: Alpharetta, GA 30009
Duration: 6 months contract w/ possibility of extension or conversion to FTE role
Notes:
- Hybrid position.
- Candidate can work any hours between 8:00AM EST and 9:00PM EST.
Description:
- Seeking a dedicated and customer-focused Technical/Help Desk Support Representative to join our IT team.
- The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- They will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
- Provide technical support and assistance to end-users via phone, email, and remote access.
- Diagnose and resolve software and hardware issues.
- Install, configure, and maintain computer systems and applications.
- Document and track issues and resolutions in the ticketing system.
- Collaborate with other IT team members to address complex issues.
- Assist with the setup and maintenance of IT equipment and peripherals.
- Ensure timely resolution of user issues to minimize downtime.
- Maintain a high level of customer satisfaction through professional and courteous service.
Qualifications:
- Proven experience as a Technical Support Representative or Help Desk Technician.
- Strong knowledge of computer systems, software, and hardware.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and troubleshooting skills.
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Customer-oriented and patient.
- Ability to work flexible hours, including evenings and weekends, if necessary.
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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Satwinder Sat Singh
Lead Technical Recruiter
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
