Help Desk Support

job summary:

HYBRID - Alpharetta, GA.

Hours: Any hours between 8AM EST and 9PM EST. You must be able to work flexible hours, including evenings and weekends, if necessary.

Potential to convert to perm: yesDescription: We are seeking a dedicated and customer-focused Technical/Help Desk Support Representative to join our IT team. The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. They will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

location: Alpharetta, Georgia

job type: Contract

salary: $19 - 22 per hour

work hours: 8am to 5pm

education: No Degree Required



responsibilities:

Responsibilities:

• Provide technical support and assistance to end-users via phone, email, and remote access.
• Diagnose and resolve software and hardware issues.
• Install, configure, and maintain computer systems and applications.
• Document and track issues and resolutions in the ticketing system.
• Collaborate with other IT team members to address complex issues.
• Assist with the setup and maintenance of IT equipment and peripherals.
• Ensure timely resolution of user issues to minimize downtime.
• Maintain a high level of customer satisfaction through professional and courteous service.

Requirements:

• Proven experience as a Technical Support Representative or Help Desk Technician.
• Strong knowledge of computer systems, software, and hardware.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Customer-oriented and patient.

Preferred:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).

qualifications:

Responsibilities:

• Provide technical support and assistance to end-users via phone, email, and remote access.
• Diagnose and resolve software and hardware issues.
• Install, configure, and maintain computer systems and applications.
• Document and track issues and resolutions in the ticketing system.
• Collaborate with other IT team members to address complex issues.
• Assist with the setup and maintenance of IT equipment and peripherals.
• Ensure timely resolution of user issues to minimize downtime.
• Maintain a high level of customer satisfaction through professional and courteous service.

Requirements:

• Proven experience as a Technical Support Representative or Help Desk Technician.
• Strong knowledge of computer systems, software, and hardware.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Customer-oriented and patient.

skills: Preferred:

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.