What are the responsibilities and job description for the IT Help Desk Support position at Choate Construction Company?
We are actively seeking a Help Desk Support person to join our Information Technology Department in Atlanta, Georgia.
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As one of the largest general contractors in the Southeast, Choate considers our reputation our number one asset, with future success founded upon the strength of our client relationships and our employees. Choate excels in both base and interior construction with office locations in Atlanta, Charleston, Charlotte, Nashville, Raleigh, and Savannah.
Description :
The Help Desk Support position works closely with our IT department team to identify, research, and resolve technical problems for internal end users. Responds to end user requests submitted by email, phone, and in-person. Documents, tracks, and monitors the problem in a ticketing system to ensure timely resolution. The position also completes hardware procurement, hardware repairs, employee onboarding, and other technical services as needed.
Skills, Knowledge, Qualifications and Experience :
- 2 years of experience in a similar role and / or Associate’s Degree or equivalent
- Technical knowledge of Windows operating systems.
- Excellent written and oral communication skills.
- Excellent interpersonal skills.
- Ability to conduct research into IT issues and products as required.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to travel to other offices as needed (
