Help Desk Technician

Help Desk Technician

Are you ready for an opportunity to use your IT skills and consistently grow your knowledge? Is a process driven culture on your list for places to work? If you’re ready to jump into an amazing organization that is looking for people who can deduce the answers, apply now to become a valuable member of the Snap Tech IT team as a Puzzle-Solving IT Professional (AKA Help Desk Technician)!

Apply only if you can solve problems with consistency and document to resolution and appreciate the value of doing things the right way. Because you’ll be a critical part of a team that delivers world-class service to our diverse client base utilizing the latest technology you can get pumped about!

• Title: Help Desk Technician
• Locations: Cumming, GA
• Status: Full-Time, Employee
• Relevant Work Experience: 3 Years
• Hours: 8am-5pm M-F
• Salary: $48,000.00 to $55,000.00 / year

We want candidates who:

• Thrive on complex projects and interesting solutions.
• Prefer a regular schedule and a relaxed environment.
• Want the opportunity to have a direct impact upon their team and the company.
• Seek to enhance their expertise.
• Already have a proven track record.

What will you do?

• Work as an integral part of our IT support staff, handling new tickets and supporting clients with IT issues or requests, primarily from the office using our RMM tool, ConnectWise Automate, but occasionally traveling onsite as needed – must have valid driver’s license and reliable method of transportation.
• Provide technical triage through client engagement.
• Help define the impact and severity of the issue and determine the best course of action.
• Stage and image new equipment for deployment.
• Engage in ongoing training to improve your skillset.
• Work on the latest in security solutions for antivirus, email filtering, web content filtering, encryption, and mobile device management.
• Help our team identify recurring issues and how to solve them forever.
• Provide technical peer consulting to our team members and work with other departments to ensure customer success.
• Obsess about documenting your work and writing scripts & processes so a problem doesn’t need to be solved repeatedly.
• Create Standard Operating Procedures and maintain current client network documentation within our documentation system, IT Glue.
• Keep busy. Lighter-workload days will be offset by training and proactive tasks to help improve company processes and documentation.
• Perform on-call duties per Snap Tech after-hours on a rotating schedule.

**Certifications in any mix of Microsoft, Cisco, Sophos, LabTech/Automate, ConnectWise, and VMWare are considered a MAJOR PLUS. *

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time, retirement contribution and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance, and customer service requirements, with initial compensation commensurate with relevant experience.

About Snap Tech IT

Since 2001, Snap Tech IT has provided tech support to businesses in Atlanta, Phoenix, and San Francisco, and we are growing fast. As we expand operations from coast to coast, we have great opportunities for savvy IT professionals.

You will join a proven team owned by industry thought leaders who share their IT industry knowledge on the local and national stage. You’ll find them right down the hall, working side-by-side with the rest of the team to build an incredible company. Our goal: to create an environment where people love to work, and to extend that to help our clients become the same.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application Question(s):

• Do you have previous experience working at an MSP (Managed Services Provider)?
• In complete sentences, what did you find most enjoyable and least enjoyable about your last position?
• In complete sentences, what is your motivation to leave your current position (or last position)?
• What intrigued you about an opportunity to join our team?
• What date could you start work?
• This is NOT a remote position. Are you willing to come into the office Monday - Friday, located in Cumming GA?
• Do you have experience working in a customer service/ customer facing role? Please explain.

Education:

• High school or equivalent (Required)

Experience:

• IT Help Desk: 3 years (Required)

Work Location: In person

Salary : $48,000 - $55,000