What are the responsibilities and job description for the Assistant Manager, Business Continuity position at AMEX?
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This role sits on the Business Continuity Management (BCM) and Customer Crisis Recovery (CCR) Team, which is a part of the Onboarding, Maintenance and Refresh (OMR) team, supporting the Global Merchant and Network Services (GMNS) organization. This team works with colleagues across GMNS to oversee and implement resilience, continuity, crisis response strategies and mitigation strategies to safeguard employees, merchants, products and services. The team coordinates planning and preparedness for potential service disruptions and other crises. The team coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness. The ability to respond to a disruption such as a natural disaster, infrastructure failure, or pandemic underpins our commitment to deliver for our customers and protect our colleagues.
This position will be responsible for ensuring compliance with the key resiliency requirements such as Service Continuity and Customer Crisis Recovery. The incumbent will play a role in developing strategies and procedures for crisis response, globally along with ownership of the team scorecard and oversight for merchant program maintenance.
The chosen person will work closely with various teams within the business unit and second line, to ensure crisis response, resiliency strategies and procedures are documented in line with company policy.
Key responsibilities will include :
This position will be responsible for the maintenance, development and evolution of the GMNS CCR program, to ensure our merchants are provided with temporary financial relief, during and immediately following a crisis.
- Work with the CCR Program Office and coordinate CCR activities and communication.
- The role involves owning, developing and maintaining the CCR Playbook and the GMNS Critical Business Playbook.
- Keep up to date with the latest World news, events and trends for proactive monitoring of events.
- Work with Control Management, Compliance and the GMNS business partners to understand impacts of any exigency.
- Independently work with key contacts across the business to ensure robust Business Continuity program is in place.
- Ownership of the team scorecard and oversight for Merchant Program Maintenance.
- Own the annual Business Impact Analysis (BIA) certification process end to end.
- Support the Service Continuity audits and other regulatory requirements.
- Ensure the identification and remediation of all Business T applications according to AXP Management Policy guidelines.
- Implement process improvements to gain efficiency and increase effectiveness.
- Driving focus on analytical solutions to business issues or challenges and demonstrating strategic thought leadership is essential.
- Create an ecosystem through development of reporting on critical metrics, to measure performance and success.
Minimum Requirements :
Preferred Requirements :
Salary Range : $55,000.00 to $105,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Salary : $55,000 - $105,000
