Director-Digital Product Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are card and banking application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for card number assignment and fulfillment of new applications while maintaining a frictionless experience. This requires a multi-dimensional approach to the fulfillment of applications we receive through Digital acquisitions as we drive faster approval-to-spend timeframes for existing and new customers.

We are looking for a passionate, talented, and adaptable strategic product thought leader to own platform fulfillment capabilities that support American Express’ prospect and customer, Card and non- card fulfillment platforms.

In this role, you will develop the product strategy, drive implementation of that strategy, and lead a global team associated with the “Set up My Product” (SMP) Area Product Group (APG) within the Acquisitions Orchestration Platforms & Services Strategy (AOPSS) team. You will lead a high-performing and nimble team of product managers and partner with senior leaders and their teams across Technology, Analytics, Application journeys, Compliance, Privacy, and market foundations to deliver products and initiatives that will directly contribute to the success of our company.

You will be responsible for:

• Owning, developing, and delivering SMP-related strategies and capabilities to include the Card Number Allocation Platform (CNAP) and the Electronic Fulfillment Platform (EFP)
• Owning key stakeholder relationships across journey experience, compliance, and engineering associated with the SMP APG
• Owning product discovery by forming hypotheses, defining objectives and key results, socializing results with leaders, and delivering options that best balance cost and benefit to achieve defined outcomes
• Defining outcomes and associated strategic Key Performance Indicators (KPI’s) to drive strategic business value while balancing product innovation and efficiency
• Prioritizing and coordinating initiatives to reduce friction, enhancing automation, and decreasing approval-to-spend timeframes to generate incremental revenue via product enhancements and continuous experimentation.
• Identifying discovery outcomes, guiding stakeholders as they navigate the product management life cycle, and establishing clear prioritization criteria

Preferred Qualifications

• Proven experience as a product thought leader with the ability to influence strategic aspects of digital product management
• Extensive product management experience in an Agile environment and with products and platforms, with direct responsibility for a product directly supported by a technology scrum team
• Proven ability to develop and execute against a product vision, strategy and prioritized backlog
• Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams, build relationships, influence decisions, and deliver on shared objectives
• Relationship management skills with ability strengthen business partnerships across business units and key functional support areas
• Deep understanding of the acquisitions process and particularly the fulfillment platform areas of this process
• Experience with CNAP, EFP a plus
• Demonstrated ability to analyze data and processes to identify creative solutions, drive incremental improvement, and deliver and measure success through effective KPI development
• Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence

Salary Range: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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