What are the responsibilities and job description for the Manager - Brand & Reputation Communications position at AMEX?
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Manager of Brand & Reputation Communications will be part of a team responsible for building and protecting the American Express brand through work with the Global Advertising and Brand Management (GABM) division. Communications initiatives will support priority Brand narratives, including enhancing the value of American Express membership, backing communities, and marketing leadership and innovation.
The Manager should have a passion for the American Express brand, an understanding of the evolving media and marketing environment, the ability to proactively craft external and internal communications strategies and drive results, a collaborative attitude, creative- and risk-mindset, and the ability to move with agility and make decisions quickly and effectively.
This role will report to the U.S.-based Director, Brand & Reputation Communications, and also support the U.S.-based Vice President, Corporate Affairs & Communications.
How will you make an impact in this role?
Develop and implement comprehensive communications strategies, approaches, and content in a fast-paced environment with close attention to detail to engage internal and external partners and advance business goals. This includes clear and concise writing tailored to relevant audiences and channels.
Develop materials across external and internal communications including internal memos, messaging, talking points, Q&As, press releases, and visual content.
Set ambitious KPI-driven goals and use measurement to help inform and enhance communications strategy.
Support executive thought-leadership for GABM senior leaders, across media interviews, speaking engagements, award submissions, etc.
Develop strong relationships with press and industry partners to promote GABM initiatives and represent Amex as a spokesperson when responding to media inquiries.
Provide counsel to protect and defend the Amex Brand and corporate reputation.
Collaborate across CA&C to support enterprise-wide communications initiatives and with global communications teams in key markets to promote a consistent Brand narrative around the world.
Remain curious and ahead of emerging platforms, trends, competitor news, and best practices across communications, brand marketing, digital marketing and social media, and regularly share your perspective to keep the team informed.
Help oversee and manage a U.S.-based external PR agency.
Minimum Qualifications
5 years of public relations experience, with demonstrated ability to influence and counsel internal and external partners.
Strong judgement while managing multiple priorities in a fast-paced work environment.
Excellent writing and presentation skills.
Strong organization and attention to detail.
Strong strategic and creative thinking with proven experience leading winning communications strategies and plans.
Strong storytelling ability and media relationships across all types of media.
Experience counseling executives and driving their external and internal communications needs.
Proven track record for developing and implementing programs that have driven tangible results.
You thrive in a fluid, fast-paced environment and can lead multiple priorities and think and act on your feet.
Creative and have experience leading and working with agency and creative teams to build effective communications strategies and campaigns.
Needs to be a self-starter, strong collaborator, good project manager, and able to work independently, while operating as an adaptable colleague.
Salary Range : $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers / Employees - to view the Know Your Rights poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window : to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue
visa sponsorship for these positions.
Salary : $80,000 - $155,000
