Product Manager - Amex Offers

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world – then processing that transaction and getting the merchant paid is up to us. The Merchant Platforms & Capabilities (ACD) Products team is at the heart of the proprietary transaction process.

‘Amex Offers’ is a proprietary digital advertising platform that enables its merchant partners to create targeted offers and reach desired consumers. The Manager – Amex Offers Product Management will be responsible for leading the digital transformation of Amex Offers, including the modernization of Offer sourcing, creation, review, and invoicing platforms.

Responsibilities:

• Lead Amex Offers digital transformation as an Agile Product Owner, collaborating closely with Technology teams across the Software Development Lifecycle to modernize Offer sourcing, creation, review, and invoicing platforms

• Collect and synthesize customer feedback and user metrics to inform the Product strategy, roadmap, and development of new Amex Offers capabilities

• Champion collaboration with partner teams across the Amex Offers ecosystem, including Business, Design, Marketing, Operations, Servicing, Compliance and Project Management

• Define and monitor product metrics and KPIs to measure success

• Support Go-to-Market activities for new Amex Offers capabilities, including international approval processes, user trainings, and collateral creation

• Evangelize Amex Offers transformation with leadership and key stakeholders

Qualifications:

• 3-6 years of digital product management experience working in lean and scalable teams

• Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence

• Experience translating customer data, insights and feedback into informed product strategy and roadmap

• Aptitude for user experience and technology with the ability to speak fluently across data science, design and engineering

• Experience with user onboarding and go-to market is preferred

• Experience with Agile methodologies including Scrum and SAFe, as well as fluency with Rally Software & Confluence is preferred

• Experience working on B2B / Merchant facing digital products is preferred

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.