What are the responsibilities and job description for the Senior Associate-Design Operations position at AMEX?
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether youre finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
The Enterprise Design & Research Team is a global team of highly talented multi-disciplinary designers, researchers and writers. We are highly embedded within the digital product management organization and lead design efforts from concept through to production for the largest servicing channels for American Express, across web, mobile and push.
Our Design Operations colleagues play a critical role in building the best colleague experience for our design and research teams, so that they can play a critical role in building the worlds best user experience. We equip teams with the people, processes, tools, systems, methodologies, and partnerships needed to consistently deliver exceptional design at scale. As a Senior Associate, Design Operations you enable colleagues to do their best work by encouraging collaboration, defining best practices, and mitigating risk. You will support the team at large by collaborating with, and learning from, more senior team members working across a broad range of product journeys and team programs.
Key Responsibilities
- Co-creates project scopes, timelines, and processes in partnership with colleagues
- Communicates with cross-functional teams regularly, and facilitates alignment and decision making throughout the project lifecycle
- Utilizes productivity tools regularly and consistently to others informed
- Partners with senior team members in the implementation, adoption, and refinement of process by co-leading artifact creation, training, and feedback gathering
- Understands the end-to-end user experience lifecycle and consistently identifies and prioritizes opportunities to mitigate pain points, risk, and inefficiencies
- Contributes to and upholds our practices by adopting and advocating for the use of existing systems, frameworks, and methods that support team goals, health, and maturity of practice
- Makes recommendations that inform operational prioritization
- Facilitates working sessions with peers and partners
Minimum Qualifications
As a Senior Associate in Design Operations you have at least 3 years experience in a role dedicated to improving ways of working that resulted in increased efficiencies, collaboration, and partnership.
Skills
Salary Range : $60,000.00 to $110,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Salary : $60,000 - $110,000
