What are the responsibilities and job description for the Senior Manager-Digital Product Operations position at AMEX?
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American Express Global Commercial Services (GCS) enables businesses globally to pay for and finance what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.
GCS is dedicated to the success of businesses big and small with the vision to be essential to our customers businesses every day. As part of GCS Product, the Business Operations team supports product operations, customer experience, controls, and risk governance. We are focused on delivering great product experiences in the right way with the appropriate level of risk and oversight. We partner closely with Control Management in the First Line of Defense.
The Senior Manager, Digital Product Operations will collaborate with the B2B Solutions Product and Control Management teams to usher new initiatives or products and changes to existing products through the New Product Governance (NPG) process (AEMP 54). The Senior Manager, Digital Product Operations will provide oversight, guidance, and support to the B2B Solutions product teams. A successful candidate will develop a deep knowledge of the B2B Solutions product suite, establish strong relationships with First Line of Defense, and understanding of Second Line of Defense (Global Risk & Compliance), and mastery of AEMP 54 policy to play a pivotal role in improving efficiency and effectiveness within the NPG process. The Senior Manager would have 1 direct report.
Key Responsibilities :
- Lead New Product Approvals (AEMP54) for all B2B Solutions products, collaborating closely with Control Management
- Drive improvements to streamline and improve agility across the process
- Collaborate directly with Product to understand new initiatives and provide guidance to achieve AEMP 54 approval
- Maintain oversight on product roadmap and coordinate timelines to aid in timely submission to NPA process
- Provide support and facilitate interactions between Product and key Risk Pillar SMEs (e.g., LOBCO, Information Security, GCO, Privacy)
- Communicate updates, risks / watchouts and upcoming milestones to partners and leadership on a consistent basis
- Responsible for Special Projects support
- Responsible for preparing reports, presentations, and other deliverables for management and stakeholders for project updates and overall health stats
- Responsible for Monitoring and reporting on NPG completion rates, identifying trends and patterns, and making recommendations for improvement
Minimum Qualifications :
Preferred Qualifications :
Salary Range : $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :
For a full list of Team Amex benefits, visit our .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Salary : $90,000 - $165,000
