What are the responsibilities and job description for the Customer Service Representative position at Amfam?
Qualifications
- Demonstrated customer service experience
- Effective communication skills via email, phone and in the office
Benefits
- Referral Bonus
- Bonus based on performance
- Competitive salary
Responsibilities
- The Customer Relations Manager provides excellent customer experience for potential and existing customers
- Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up
- Assists the agency owner with attaining agency service goals
More job highlightsJob descriptionBenefits:
- Referral Bonus
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Job Summary
The Customer Relations Manager provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Responsibilities
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
- Processes change to existing account and policies.
- Identify opportunity for cross-sell with existing customers.
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
- Schedules appointments with existing or prospective customers for agency employees
- Qualifications
- Obtain Insurance license within 30 days of employment.
- Demonstrated customer service experience
- Effective communication skills via email, phone and in the office.
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Solid knowledge and understanding of basic mathematical skills
- Spanish bilingual preferred but not required.
Job Type: Full-time
Pay: $17.95 - $21.00 per hour
Benefits:
- On-the-job training
Shift:
- 8 hour shift
Ability to Commute:
- Woodstock, IL 60098 (Preferred)
Ability to Relocate:
- Woodstock, IL 60098: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $21