What are the responsibilities and job description for the Resident Maintenance Specialist - (Hybrid) position at AMH?
- Oversee a portfolio of maintenance work, ensuring progress from initiation to completion. Some work orders may be complex.
- Assist in managing Capital Improvement Projects and vendors.
- Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
- Receive, review, and document maintenance requests in company systems. You’ll have the authority to assign work orders to internal or external resources, following company guidelines.
- Approve vendor bids and manage change orders when necessary. You’ll also provide recommendations to leadership regarding vendor utilization and pricing.
- Diagnose maintenance problems accurately and determine appropriate solutions.
- Determine the cost of proposed solutions using company guidelines.
- Dispatch clear and timely instructions to vendors for resolution of maintenance problems.
- High School Diploma/GED required.
- At least one year of experience in construction/maintenance, property management, logistics scheduling/dispatching is preferred.
- Basic understanding of single-family home systems and components (appliances, HVAC, etc.).
- Bilingual (English/Spanish) verbal and written skills are preferred.
- Intermediate knowledge and experience in Microsoft Office and PC skills.
- Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
- Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
- Flexibility to work weekends and evenings if assigned
In the states of Colorado, California, Washington, and Illinois; the anticipated pay range/scale for this position is $22.62 to $27.15. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.
- Position is also eligible to receive a quarterly bonus.
Employees also have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and, a tuition reimbursement program. The Company provides 9 paid holidays per year and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
Salary : $23 - $27
