What are the responsibilities and job description for the Interlibrary Loan Supervisor position at Amherst College?
Interlibrary Loan Supervisor
Amherst College invites applications for the Interlibrary Loan Supervisor position, a full-time role that coordinates a user-centered resource-sharing service to support research and learning.
Key Responsibilities
- Interlibrary Loan Processing: Provide Amherst students, faculty, and staff with materials not held locally, utilizing advanced search techniques as needed.
- Establish Relationships: Build mutually beneficial relationships with partner libraries from across the country and internationally, providing exceptional service to both borrowing libraries and users.
Management & Planning
- Supervise Team: Supervise and train an Interlibrary Loan team of 1 full-time staff and 2-3 part-time student assistants, developing an engaging work culture.
- Collaborate with Colleagues: Work with colleagues in Research & Instruction and Acquisitions to provide an easily accessible service for users to acquire material not available at Amherst or the Five College Libraries.
- Maintain Systems: Maintain ILL and scanning software and hardware, communicating with vendors as necessary.
Access Services Team
- Provide Responsive Service: Welcome users, maintain borrower accounts, explain policies, and make referrals during regularly scheduled hours at the Frost Front Desk.
- Support Student Assistants: Oversees and supports the work of a diverse group of student assistants, serving as Student Supervisor On Duty in the absence of the Access Services Supervisor.
Qualifications
- Bachelor's degree or 5 years of experience in lieu of degree.
- 1 year of work experience in an academic or research library.
- Demonstrated exceptional customer service and ability to learn new technologies.
About Amherst College
Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying its student body. The College is committed to enriching its educational experience and culture through the diversity of its faculty, administration, and staff.
