What are the responsibilities and job description for the Specialist, Property Control position at Amherst Holdings?
The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.
Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.
The Property Control Specialist monitors and assists with multiple tasks related to the performance and maintenance of a good standing policy from the residents, ensuring that the minimum requirements are met and the documentation submitted is compliant (Renters Insurance Skill), as well as various central operation processes such as bulk acquisitions, transfers, and sales, bulk lease reviews, and set up of properties occupied at acquisition (Property Onboarding Skill).
- Manage and process cases and mail scans received from Third-party Renters Insurance companies, residents, and internal departments, ensuring accurate documentation and timely responses.
- Management of Renter’s Insurance Resident Opt-In and Opt-Out process.
- Review disputes regarding renters' insurance charges and escalate unresolved issues to management for further resolution or adjustments.
- Review leases and extract relevant information for upcoming bulk purchases.
- Compile pertinent lease information into a spreadsheet template for use across various departments.
- Set up lease pages for existing residents of newly purchased properties.
- Create lease pages for unknown occupants in newly acquired properties.
- Manage and process the Salesforce queue for data exceptions and update the property management system as appropriate.
- Send out resident correspondence related to occupied incoming purchases, transfers, and sales.
- Upload notices to resident lease pages.
What you’ll need to have:
- High School Graduate.
- Proficient in Microsoft 365 tools.
- Ability to perform repetitive work in a diligent manner.
- Detailed oriented and analytic skills.
- Strong English written and verbal skills.
- Salesforce knowledge preferred.
- Yardi Experience preferred but not required.
- Experience in property acquisitions such as mortgage, banking, title company, or attorney office (desired).
Just a few other things you should know:
- Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
- No travel is anticipated for this position.
Our full-time employee benefits include:
- A competitive and comprehensive benefits package.
