What are the responsibilities and job description for the Admin Assistant position at AMI Expeditionary Healthcare?
About AMI:
AMI Expeditionary Healthcare LLC (AMI) is a novel, private, healthcare solutions company. AMI is
physician owned and led by an experienced and professional leadership team. AMI has medical, public
health, operational, and logistical expertise throughout the company that has extensive experience
caring for diverse populations in just about every environment be it austere and/or expeditionary. AMI
is a global healthcare support company providing solutions on five continents. AMIs corporate
character is based on adaptability, accountability, integrity, compassion, and collaboration. Its mission is
to provide the highest quality medical and public health services worldwide and to bring flexible,
adaptable, and scalable healthcare solutions to the clients and communities who need them most.?
About the Project/Clinic
The Admin Supervisor will be part of the RISE AMI team recognizing the crucial need to support
enhancing long-term care facility resiliency and self-reliance with the purpose of preventing and
effectively responding to COVID-19 and other infectious disease outbreaks. Therefore, as part of LTC
RISE, awardees will also be providing quality improvement project opportunities to interested skilled
nursing facilities, intermediate care facilities, personal care homes, and assisted living facilities in the
following areas:
1. Long-term Care Facility workforce resiliency
2. Infection prevention and control and emergency preparedness
3. Sustainable outbreak response operation.
Job Summary:
AMI is hiring to support a project-focused Call Center consisting of a team. Administrative Assistants,
along with Case Workers, will monitor a 24/7 call center for inquiries, consultations, and follow-up calls
from Long-Term Care Facilities and redirect questions to appropriate resources. The call center staff are
essential team members helping triage calls from long-term care facilities needing COVID-19 outbreak
response support or as the first point of contact for enrollment in capacity-building efforts. The call
center staff are AMI ambassadors with exceptional customer service skills, impeccable attention to
detail, and self-motivated team members who communicate across all team members to facilitate
attentive service to our client. Must be local to the PA region to which you are assigned.
Must be local to the PA region to which you are assigned.
Supervisory Responsibilities (If not applicable, please write N/A):
N/A
Duties/Responsibilities:
Collect patient information and provide discharge paperwork.
Create, organize, and update patient medical records.
Point of contact for all non-medical questions from patients and their families.
Provide clerical support to the RN assigning patients to the unit medical professionals.
Answer and direct phone calls.
Related tasks as needed.
The job duties are flexible and subject to change depending upon operational needs.
Required Skills/Abilities:
Basic office technology skills
Type a minimum of 50-65 WPM.
Excellent verbal and written communication skills.
Extremely proficient in Microsoft Office Suite or related software program.
Extremely organized with great attention to detail.
Takes direction well.
Ability to self-manage once given a project.
Ability to adapt to change.
Ability to learn quickly and to creatively solve new problems.
Ability to act as a team player.
Education & Experience:
Minimum High school, GED, or equivalent diploma.
1-2 years medical or healthcare experience.
Ability to pass both a criminal and drivers background check.
Understand Center for Medicaid/Medicare Policies and procedures and the 5-star rating system.
Data Entry or related experience preferred.
Experience in a long-term care setting is preferred.
Additional Requirements:
Must be able to work in a safe manner following all safety rules and regulations. Must work as a
team member to improve safety culture and quality.
Must be able to lift 50 pounds.
Must be able to stand or sit for long periods of time.
Must be able to push, pull, reach, and bend frequently.
Written and spoken fluency in English
Active and unrestricted drivers license.
Must be willing to drive with others to site visits.
Must be willing to travel for extended periods of time to include potential overnight stays.
Must be willing to work at the office location.
Up to date COVID-19 vaccination is recommended for this role.
Inclusion & Cultural Competency
Utilize appropriate methods for interacting effectively and professionally with persons of all
ages and from diverse cultural socioeconomic, educational, racial, and ethnic, sexual
orientations, lifestyles, and physical abilities.
Deliver targeted, culturally appropriate information to help individuals and groups understand
health promotion and disease prevention information, policies, regulations, and local code.
Job Posting Requirements
EEO Statement AMI provides equal employment opportunities to all employees and welcomes applicants from all backgrounds to participate in its employment practices. This practice is to ensure AMI maintains a diverse and robust workforce. Based on the above, the company prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment decisions are based strictly on business needs, job requirements, and individual qualifications. Therefore, this statement applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ADA & ADAAA Statement In compliance with the Americans with Disability Act (ADA) and the Americans with Disability Amendments Act (ADAAA), AMI will provide, if requested, reasonable accommodation to employees and applicants in need of access to the application, interviewing, and selection processes.
Background Check(s) Required Yes
Background Check Statement Disclaimer The candidates offer is contingent upon completing a criminal background investigation, reference, and credentialing (where applicable) check. These pre-employment checks may include fingerprint checks, local law enforcement agency checks, credit checks (for employment purposes only), and education and professional licensure checks. Additionally, the company may require security clearance and other U.S. Government checks depending on the specific contract the candidate may work. Candidates will be given full details on which background check is required and separate forms to complete to sanction these checks.
E-Verify Statement AMI uses E-Verify to check employment eligibility to work in the United States. Selected candidates will be requested to complete an I-9 form and provide relevant documentation of their identity and work eligibility.
Required Applicant Documents
? Resume / CV
? Three (3) Professional and/or Academic References
? Copy of Professional License (if applicable)
