Case Manager

About AMI:

AMI Expeditionary Healthcare LLC (AMI) is a novel, private, healthcare solutions company. AMI is physician owned and led by an experienced and professional leadership team. AMI has medical, public health, operational, and logistical expertise throughout the company that has extensive experience caring for diverse populations in just about every environment – be it austere and/or expeditionary. AMI is a global healthcare support company providing solutions on five continents. AMI’s corporate character is based on adaptability, accountability, integrity, compassion, and collaboration. Its mission is to provide the highest quality medical and public health services worldwide and to bring flexible, adaptable, and scalable healthcare solutions to the clients and communities who need them most. 

Job Summary:

​​The Case Manager is primarily responsible to build a support system for families and connect them with people and programs in the community. The Case Manager is a resource for new visitors to prepare families for permanent housing and ensure they have access to a support network once housed. They will conduct assessments, address barriers to housing, coordinate with housing search staff, and connect families with community resources. Additionally, the Case Manager will provide mental health services, crisis support, and counseling to both shelter residents and personnel.

​

Duties/Responsibilities:

• Case Management and Support Services
• Assess the strengths, needs, and barriers to housing for each family, collaborating with housing search staff.
• Assist families in resolving or mitigating tenancy-screening barriers, such as securing identification documents.
• Support families in completing activities outlined in the Rehousing and Stabilization Plan.
• Connect families with healthcare services, including community health clinics.
• Secure connections to job training and job placement services for eligible household members.
• Help families access benefits such as SNAP, TAFDC, and SSI.
• Work with parents to address educational and health needs of children, enrolling them in appropriate services.
• Document case management efforts and meetings using the designated case management system.
• Community Resource Coordination
• Connect families with appropriate ancillary services, such as MassHealth, SNAP/TAFDC, childcare, and job training programs.
• Maintain effective communication and coordination with Housing Search Workers to determine rehousing plans for families.
• Assess the resources needed by families to support their rehousing goals.
• Continuously evaluate and update available community resources to ensure families have access to comprehensive support.
• Coordinate between welcome center and new visitor shelter.
• Mental Health Services
• Designate a secluded area within the shelter to provide individuals with mental health services.
• Assess the mental health needs of shelter residents and provide crisis support as necessary.
• Collaborate with the Welcome Center to offer additional mental health support if required.
• Coordinate activities for children that help them express their feelings about the displacement or disaster.

The job duties are flexible and subject to change depending upon operational needs

Skills/Abilities:

• Must be able to multi-task, be detail-oriented, be organized and have excellent verbal and communication skills. 
• Strong interpersonal skills and ability to work on a team.   
• Excellent communication and time management skills.  
• Must be able to successfully complete the AMI Credentialing Process.  
• Proficiency in technology including Microsoft Office Suite including Word, Excel, and Office.
• Excellent communication and interpersonal skills to work effectively with individuals from diverse backgrounds.
• Ability to handle sensitive information with confidentiality and maintain professional boundaries
• Strong assessment and problem-solving skills to address the needs and barriers of individuals and families
• Ability to maintain accurate and detailed case notes using designated case management software.

​​ ​

Education & Experience:

• Bachelor's degree in social work, psychology, counseling, or a related field. Master's degree preferred.
• Proven experience in case management, preferably in a diverse population such as a shelter or social services setting.
• Knowledge of housing search processes, tenancy-screening barriers, and community resources.
• Familiarity with health and social service programs, such as MassHealth, SNAP/TAFDC, and job training initiatives..
• Knowledge of child and family services, educational systems, and resources.
• Demonstrated understanding of mental health support and crisis intervention techniques..

Additional Requirements:

• ​​Must be able to work in a safe manner following all safety rules and regulations. Must work as a team member to improve safety culture and quality. 
• ​Read and follow instructions. Demonstrate safe work behavior.
• ​Must be able to lift 50 pounds. 
• ​Must be able to stand or sit for long periods of time.
• ​Must be able to push, pull, reach, and bend frequently.
• ​Written and spoken fluency in English
• ​Fluency in Haitian Creole and multiple languages is a plus.
• ​Vaccinations as required.​

Inclusion & Cultural Competency

• Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural socioeconomic, educational, racial, and ethnic, sexual orientations, lifestyles, and physical abilities.
• Deliver targeted, culturally appropriate information to help individuals and groups understand health promotion and disease prevention information, policies, regulations, and local code.

Job Types: Full-time, Temporary

Pay: $37.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• Spanish (Preferred)

Ability to Relocate:

• Quincy, MA 02170: Relocate before starting work (Required)

Work Location: In person

Salary : $37