House Liaison

Organization:

Founded in 2003, AMI Housing is a California-based nonprofit organization whose mission is to house and support the most vulnerable residents of the Sierra Region by enhancing the lives of people with mental illness by providing housing, employment, and supportive services.

Summary of primary job functions:

House Liaison roles are based at the program property and are designed to support participants in various transitional and permanent supportive housing programs throughout Placer and Nevada County. This role will focus on a transitional supportive housing initiative that accommodates individuals in Newcastle, CA. Key responsibilities include welcoming and orienting new residents, managing the daily operations of the residence, facilitating house meetings, and collaborating closely with community partners and AMI Housing service coordination staff.

The House Liaison will have a private room on the property at 2/3 of the fair market rate ($75.23 / week). This position is expected to occupy and reside on the property on a nightly basis, provide essential property management services, do minor chores around the property, report both verbally and in writing to the AMI Housing, Inc. staff regarding any issues and concerns that arise at the property, check in on program participants, at the direction of AMIH staff, when they might be experiencing a struggle, and provide supportive services to tenants should an emergency arise (i.e. call 911).

This position has a required schedule, and the House Liaison must remain onsite during shift.

Responsibilities:

• Welcome and provide orientation to new residents. Interact with residents and monitor their overall well-being, ensuring residents follow program rules and safety protocols as required.
• Provide on-the-spot support that is helpful to residents and consistent with the program's philosophy.
• Attend to the safety, health, and well-being of participants. When necessary, provide prompt intervention in a crisis to de-escalate the situation. Notify the required person, support system, first responders, and crisis workers to resolve the problem when indicated.
• Assist and empower residents in meeting their goals, needs, and services and coordinate with their providers for case management (service coordination).
• Work collaboratively with the resident’s support system (e.g., family, and demonstrate respectful and effective communication with others through various formats (verbal, written, and electronic).
• Respond to resident inquiries, complaints, and concerns promptly
• Complete minor repairs on property units and arrange for necessary repairs to properties in collaboration with the program manager and facilities technician.
• Maintenance of properties, including landscaping and snow removal.
• Track and report repairs and expenses for each unit and submit regular expense reports to the asset property manager.
• Enforce apartment community rules and regulations and provide documentation of disputes or issues.
• Ensure vacant units are ready for new occupants.
• Assist with the collection of rent and other fees from residents. Assist with the Pay or Quit notices for late rent.
• Assist with the management of evictions and the process of residents vacating units.
• Provide support to residents who may be experiencing a crisis. Work collaboratively with community partners to resolve any immediate crisis (e.g., calling EMS, Mobile Crisis, assigned service coordinator, or law enforcement).
• Establish a collaborative relationship with AMIH staff members and community partners.

Skills:

• Knowledge and ability to perform general household maintenance and repairs.
• Familiarity with best practices, including but not limited to harm reduction, trauma-informed care, and motivational interviewing concepts and strategies.
• Strong capacity to build strong relationships with various program participants, colleagues, and community members.
• Solid written and verbal communication skills. Strong conflict resolution skills and demonstrated ability to deal with sensitive situations tactfully and diplomatically. Able to depersonalize any program resident complaints and remain calm.
• Must multitask with attention to detail while working in a fast-paced and sometimes chaotic environment.
• Attention to detail and ability to review documentation for accuracy and completeness.

Ability to:

• Promote a positive living environment.
• Knowledge and experience with general maintenance tools, supplies, and equipment such as, but not limited to, hand tools, hammers, drills, saws, pressure washers, blowers, paint equipment, chemicals, ice/snow removal equipment, ladders, landscaping equipment, sanders, and safety equipment.
• Ability to work effectively independently and as part of a team with flexible and adaptable work style.
• Demonstrated ability to deal with sensitive situations with tact and diplomacy
• Ability to plan, organize, and prioritize work and demonstrated ability to work under pressure, multi-task conflicting demands, meet deadlines, and work independently
• Make rapid and accurate arithmetic calculations, including addition, subtraction, multiplication, and division.
• Understand the organization and operations of the AMIH and community partners as necessary to assume assigned responsibilities.

Education/Background:

• High school diploma or equivalent is required.
• Bilingual fluency (English/Spanish) is preferred.
• Complete and pass pre-employment background checks (fingerprints, drug and alcohol testing, and criminal background checks).

Work experience may include:

• Experience working with individuals with mental illness, drug/alcohol abuse, homelessness, or other social services is preferred
• Property management experience is preferred.
• Experience working with AppFolio is preferred.

Licenses and Certification:

• Possess a valid driver's license with a clean driving record as required by the position. Have reliable transportation.
• Proof of adequate vehicle insurance and medical clearance may also be required.
• Must agree and sign an Employee Onsite Agreement as required as a condition of employment.

Computer Proficiency:

• Strong computer proficiency (i.e., Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Microsoft Teams, Zoom, Adobe, DocuSign, App Folio, Google Docs, Internet, and Calendar) to complete daily duties within the expected timeframes with little to no supervision.

Personal Characteristics:

• Be welcoming and supportive. Displays a solid desire to advance the agency’s mission and help people with mental illness improve their lives by becoming independent, successful community members.

AMIH is an equal opportunity and drug free employer

Job Type: Part-time

Pay: From $16.50 per hour

Expected hours: 20 per week

Benefits:

• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health savings account
• Mileage reimbursement

Schedule:

• 4 hour shift
• Evening shift
• Monday to Friday

Work Location: In person

Salary : $17