What are the responsibilities and job description for the Customer Service Representative position at AMi Marketing?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience for our clients. If you are passionate about client services and have a knack for problem-solving, we encourage you to apply.
Responsibilities
- Respond promptly to customer inquiries via phone and email.
- Provide accurate information regarding products and services.
- Assist clients with order placements, modifications, and cancellations.
- Analyze customer issues and provide appropriate solutions or escalate when necessary.
- Maintain detailed records of customer interactions and transactions through data entry.
- Demonstrate excellent phone etiquette while handling calls in a professional manner.
- Collaborate with team members to improve service delivery and client satisfaction.
- Stay updated on product knowledge to effectively address customer questions.
Experience
- Previous experience in client services or a call center environment is preferred.
- Strong communication skills with the ability to convey information clearly.
- Multilingual abilities are a plus.
- Familiarity with sales techniques is beneficial but not mandatory.
- Proficient in data entry and office software applications.
- A positive attitude and willingness to learn are essential for success in this role.
Join us in delivering outstanding service to our customers while developing your skills in a supportive environment!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- On-the-job training
- Paid time off
Shift:
- Day shift
Work Location: In person
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $15 - $18