What are the responsibilities and job description for the Office & Soft Services - Workplace Exp Coordinator 12365-1 position at Amicis Global Technologies?
Job Description: Job Description: Title: Workplace Experience Coordinator Hours/Work Schedule: 8-4:30pm Location: CA723-San Diego-1615 Murray Canyon
Years of Experience needed: 1 Year of related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles)
Level of Education: HS Diploma
Systems/Software proficiencies: MS Office
Certifications/Licenses: None required
Strong Customer Facing Skills
Personable
Strong Communication
Top Nice To Have Skills
Interview Process (how many rounds, format): 1 interview
Pre-Screening Questions
Will you please describe your background in customer service?
How would you handle a difficult situation (such as a frustrated or dissatisfied customer)?
How do you go about prioritizing?
Summary
As a *** Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service
experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer
service to the clients and visitors of a designated building.
What You'll Do
First point of contact for all those entering the facility. Greet them with a friendly and welcoming
demeanor. Issue visitor and parking passes and follow security protocols.
Make a memorable first impression by answering the telephone in a professional manner. Create
presentations and speak to various-sized groups.
Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services
including mail, office supply services, and onboarding.
Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a
professional customer service-driven manner.
Organize and manage on-site events. This includes securing event space, set up and tear down of the
room, and delivery of supplies.
Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the
safety of all individuals in the building.
Coordinate with vendors who supply services or goods to the workplace.
Explain detailed and/or complicated information within the team. Follow specific directions as given by
the manager.
Impact through clearly defined duties, and methods and tasks are described in detail. Use existing
procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
What You'll Need
High School Diploma or GED with up to 2 years of job-related experience.
Ability to follow basic work routines and standards in the application of work.
Communication skills to exchange straightforward information.
Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Strong organizational skills with an inquisitive mindset.
Years of Experience needed: 1 Year of related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles)
Level of Education: HS Diploma
Systems/Software proficiencies: MS Office
Certifications/Licenses: None required
Strong Customer Facing Skills
Personable
Strong Communication
Top Nice To Have Skills
Interview Process (how many rounds, format): 1 interview
Pre-Screening Questions
Will you please describe your background in customer service?
How would you handle a difficult situation (such as a frustrated or dissatisfied customer)?
How do you go about prioritizing?
Summary
As a *** Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service
experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer
service to the clients and visitors of a designated building.
What You'll Do
First point of contact for all those entering the facility. Greet them with a friendly and welcoming
demeanor. Issue visitor and parking passes and follow security protocols.
Make a memorable first impression by answering the telephone in a professional manner. Create
presentations and speak to various-sized groups.
Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services
including mail, office supply services, and onboarding.
Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a
professional customer service-driven manner.
Organize and manage on-site events. This includes securing event space, set up and tear down of the
room, and delivery of supplies.
Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the
safety of all individuals in the building.
Coordinate with vendors who supply services or goods to the workplace.
Explain detailed and/or complicated information within the team. Follow specific directions as given by
the manager.
Impact through clearly defined duties, and methods and tasks are described in detail. Use existing
procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
What You'll Need
High School Diploma or GED with up to 2 years of job-related experience.
Ability to follow basic work routines and standards in the application of work.
Communication skills to exchange straightforward information.
Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Strong organizational skills with an inquisitive mindset.
