What are the responsibilities and job description for the Front Desk Attendant for Interim Housing Program position at Amigos de Guadalupe?
Job Title: Front Desk Attendant for Interim Housing Program
Reports to: Program Manager
Classification: Non-exempt, Full-Time
Amigos de Guadalupe's Mission Statement
Inspired by the power of our vibrant, determined community, our vision is to bring about transformational change in East San Jose. With stable homes, financial security and access to educational opportunities, people will be more self-sufficient and connected to each other, enabling them to work/fight for the systemic change they want to see. Guided by our North Star, Si Se Puede Mayfair, we are committed to ending poverty neighborhood by neighborhood, beginning with Mayfair.
Overview of Position:
Amigos de Guadalupe leads with a commitment to radical hospitality, and the greeter is the first point of contact for all guests and in turn represents the agency. We are seeking an experienced Front Desk Attendant for our hotel shelter program. This role involves welcoming clients and visitors, checking guests in and out of their rooms, distributing room keys, and addressing any inquiries. Additionally, the greeter will support case managers in meeting both program and individual family goals. The ideal candidate will demonstrate strong leadership skills and the ability to build, maintain, and support a team dedicated to the mission of Amigos and the achievement of program objectives.
Key Responsibilities:
- Perform all check-in and check-out tasks
- Create room keys for new guests
- Verify guest's enrollment into the program before allowing entrance into the property without a key
- Welcome guests upon their arrival and assign rooms
- Respond to clients’ concerns and repairs in a timely and professional manner by reporting to program manager
- Maintain updated records of guest enrollment in binder
- Serve as a physical presence by making regular walk-throughs of the site to include but not limited to front lobby and observing access points
- Investigate security breaches, incidents, and suspicious behavior/activity in a timely manner
- Send reports on breaches, incidents, and suspicious behaviors/activities to management at the end of each shift
- Demonstrated ability to think quickly and de-escalate situations that arise
- Contribute to team effort by accomplishing related tasks that may be assigned
Work Hours
- Various Shifts: Graveyard shift (Wednesday - Sunday 9:00 pm - 5:30 am) (or as needed per site)
Qualifications and Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Excellent customer service attitude
- Excellent communication and organizational skills
- Must be able to stand for up to 4 hours
- Must be able to lift up to 15 lbs.
- Basic computer skills
- Strong interpersonal, verbal, and written communication skills
- Excellent sense of judgment
- Can stay alert at all times
- Proof of COVID vaccine record is required
Education and Experience Requirements
- High School Diploma or equivalent required; AA or BA degree preferred
- Front desk or receptionist experience or equivalent
Compensation and Benefits:
- Hourly Rate: $30.00
- Comprehensive Benefits Package:
- Medical, Dental, Chiropractic, and Vision Coverage
- Life Insurance
- Generous Paid Time off
- Paid Holidays and Sick Time
- 401(k) Retirement Plan
Equal Opportunity Employer Notice
Amigos de Guadalupe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic under California law.
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Salary : $30
