What are the responsibilities and job description for the Business Development Coordinator position at AMMEGA?
About AMMEGA: We're Hiring a Senior Customer Service Representative!
We're a dynamic organization committed to delivering outstanding customer experiences. Our values include customers, employees, entrepreneurship, agility, and responsibility.
We're currently seeking a Senior Customer Service Representative (CSR) to join our Ammeraal Beltech and AMMEGA Operations team.
The CSR will be responsible for managing customer relationships through various communication channels to drive sales growth and improve customer satisfaction. The role requires a strong technical foundation, excellent communication skills, and experience with CRM systems.
A typical day for a CSR at AMMEGA may involve:
- Responding to customer inquiries and resolving issues promptly.
- Collaborating with sales, engineering, and product management teams on commercial and technical matters.
- Developing and implementing strategies to improve customer engagement and retention.
- Maintaining up-to-date knowledge of products, applications, pricing, policies, and procedures.
- Using sales and support skills to engage with customers and offer additional products and services.
- Building and nurturing long-term customer relationships to drive business growth.
- Meeting or exceeding performance targets.
- Handling customer complaints and resolving issues promptly.
To succeed in this role, you should possess strong analytical and problem-solving skills, excellent communication and interpersonal skills, and experience working with CRM systems.
