What are the responsibilities and job description for the Temporary Sales Operations Coordinator position at AMMO, Inc.?

Job Description

Description :

Are you a master of organization with a knack for keeping sales, operations, and customer support perfectly in sync? Do you thrive in a fast-paced environment where inventory, production, and customer satisfaction all come together? If so, we want you on our team! As a Sales Operations Coordinator, you'll be the driving force behind seamless sales execution. From managing inventory in PLEX ERP to ensuring smooth data flow between HubSpot CRM and our operations, you'll play a critical role in optimizing processes, resolving order fulfillment challenges, and keeping our customers happy.

Temporary Position Until June 30th, 2025.

Pay : $30 / hour

Hours : 7 : 30am-3 : 30pm (Monday-Friday)

In-Office position with every other Friday work from home!

ESSENTIAL JOB FUNCTIONS

Sales Operations Coordinator job responsibilities would include but not be limited to :

Collaborate with Sales, Operations, and Customer Support to synchronize sales forecasts with inventory and production capabilities. Manage inventory in PLEX ERP to ensure product availability and prompt order fulfillment.
Assist in developing accurate sales forecasts and integrate them into PLEX ERP for inventory and production adjustments. Monitor inventory levels and production schedules in real-time to meet customer demand.
Act as a liaison between departments to resolve issues related to product availability, order fulfillment, or delivery. Track stock levels, production schedules, and backorders using PLEX ERP.
Collect feedback on order delays, product availability, and service quality, collaborating with teams to address recurring challenges. Adjust operations and inventory planning as needed.
Oversee integration of sales data between HubSpot CRM and PLEX ERP, ensuring seamless data flow. Develop and maintain reports on sales performance, customer satisfaction, and inventory levels.
Evaluate and refine sales, operations, and customer support workflows to identify bottlenecks. Propose and implement solutions for greater efficiency, including automation of routine tasks using HubSpot CRM and PLEX ERP.
Keep customers informed of order status, delivery timelines, and potential issues using PLEX ERP and HubSpot CRM. Support post-sales and customer success teams with accurate and accessible information.
Provide regular updates to leadership on sales performance, inventory status, and customer satisfaction. Share insights to inform decisions on product offerings, sales strategies, and customer service.

Requirements : Education :

High school diploma required; Bachelor's degree in Business Administration or related field preferred.

Skills and Experience :

At least two years of related experience required.

Skilled in managing sales, inventory, production, and order fulfillment through CRM and ERP platforms, with a focus on data accuracy and integration.

Strong understanding of balancing sales forecasts with inventory and production to align supply and demand.

Proven ability to manage expectations, quickly resolve issues, and enhance customer satisfaction, with experience in post-sales support.

Excellent communication and interpersonal skills for effective teamwork with Sales, Operations, Customer Support, and Marketing.

Expertise in analyzing sales and operational data to generate insights, create reports, and develop dashboards for decision-making.

Ability to identify workflow bottlenecks and implement solutions, utilizing automation tools to improve efficiency.

Experienced in accurate sales forecasting, inventory tracking, reordering, and ensuring timely order fulfillment.

Strong analytical and critical thinking abilities to address recurring issues and improve customer experience.

Effective in sharing updates, coordinating between teams, and delivering comprehensive reports to leadership.

Comfortable with technology, quick to learn new tools, and familiar with automating routine tasks like order confirmations and inventory updates.

Salary : $30

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