Wealth Management Service Advisor

Summary of the position:

Our Service Advisors manage a portfolio of client relationships, leading client meetings, the financial plan manufacture process, and ongoing maintenance. The Service Advisor works closely with the Managing Partners, ensuring a smooth hand-off when onboarding new clients, establishing a trusting relationship and delivering a phenomenal experience. This is a client-facing role, responsible for serving and growing our existing practice’s clients. By providing day-to-day client management, financial plan implementation support, recommendations, meeting review and proactive service, this position plays a key part in client retention while seeking to uncover new opportunities within the existing client base.

Essential functions and responsibilities of the position:

Relationship Building

· Coordinates the overall client engagement, financial plan manufacture process, and client communications.

· Leads client meetings, documents decisions and action items, and coordinates follow up with other staff and clients to ensure deadlines and quality control standards are met.

· Investigates potential implementation strategies, insurance products, investment products, or other elements for inclusion in financial plans; presents analysis and recommendations to Managing Partners.

· Works closely with internal and external wholesaling and strategic partners as well as centers of influence.

Financial Planning

· Oversees the plan manufacture process from start to finish, working within eMoney and other proprietary systems.

· Coordinates plan manufacture activities with the Lincoln National Planning Institute for more complex plans, as needed.

· Ensures information and strategies are communicated to Managing Partners and team members as needed.

· Coordinates implementation of the plan with the team to ensure insurance/risk management and investment recommendations are executed in a timely manner.

· Regularly reviews client performance against the plan.

· Works with the Practice Administrative Assistant to oversee billing and execution of financial planning contracts.

· Maintains internal investment models; reviews practice-specific investment offerings.

· Works with Service Coordinators to ensure client accounts are linked in eMoney, basic facts are up to date and client documents are archived in the Vault.

· Enters Data and Advanced Facts in eMoney and confirms ongoing accuracy.

· Troubleshoots account connections, as needed.

· Creates and manages the practice’s eMoney templates/reports.

Operations

· Prepares materials for client meetings, including the agenda, review of financial plans and programs, investment observations and recommendations, required data, and presentations.

· Works with Service Coordinators to create/request investment and insurance paperwork necessary for client.

· Produces client recommendations, strategies, cash flow plans, road maps, and proposals along with Managing Partners.

· Collaborates with team members to assist where necessary.

Client Service

· Provides exceptional customer service (proactive and reactive) within our service standards by email, phone, and written correspondence.

· Stays current with market updates, industry trends, products and solutions, platforms and managers.

· When necessary, places trades and rebalances accounts.

· Works with Service Coordinators to ensure all appropriate product training, state licensing, carrier appointments, CE, etc. is completed.

· Maintains the Redtail CRM database.

· Creates and updates Redtail Activities for tracking tasks.

· Adheres to the practice’s electronic file retention process.

· Looks to create/implement new processes where necessary.

· Updates internal processes relating to the Service Advisor position.

· Maintains up-to-date working knowledge of technology utilized in role (ex. eMoney, AdvicePay, Redtail CRM) and learns new technology to support the practice, as needed.

· Participates in team meetings.

· Performs additional duties as assigned.

Education, experience, knowledge, skills, and other requirements:

Required Education and Experience

· Bachelor’s degree in business, finance or related field, or equivalent additional experience

· At least five years of experience in wealth management/financial planning as client-facing lead advisor

· Series 7, Series 63 and 65, or Series 66 registered and insurance licensed; CFP required

· Expertise in investment management

Required Knowledge, Skills, and Abilities

· Proficiency in Microsoft Word, OneNote, Excel, PowerPoint, and Outlook

· Experience in Redtail CRM and eMoney is preferred

· Extraordinary customer service; genuine interest in caring for clients

· Professional oral and written communication skills

· Strong math, basic accounting, research, and analysis skills

· Efficient, process oriented, looks for ways to improve the practice

· Ability to multi-task, prioritize, and manage time effectively

· Pragmatic problem solver

· Goal oriented, self-motivated, and results driven

· Ability to work independently and as part of a small, collaborative team

· Readiness to roll with changes and pitch in to do what needs to be done

Physical Requirements and Working Conditions:

· Working conditions are normal for an office environment. Must be able to operate computer for most of workday with appropriate rest periods

· Valid driver’s license and driving record which meets Company insurance carrier requirements