Wealth Service Management Advisor

Summary of the position:

Our Service Advisors manage client relationships, lead meetings, and oversee the financial plan manufacturing process. They work closely with Managing Partners to ensure a smooth onboarding experience, build trust, and deliver exceptional service.

This is a client-facing role responsible for serving existing clients through day-to-day management, financial plan implementation support, recommendations, meeting reviews, and proactive services. The position plays a key part in client retention while identifying new opportunities within the existing client base.

This is a non-sales role.

Key Responsibilities:

Relationship Building

• Coordinates overall client engagement, financial plan manufacture process, and client communications.
• Leads client meetings, documents decisions, and action items, ensuring follow-up with staff and clients meets deadlines and quality control standards.
• Investigates potential implementation strategies, insurance products, investment products, or other elements for inclusion in financial plans; presents analysis and recommendations to Managing Partners.
• Works with internal and external partners, wholesalers, and strategic centers of influence.

Financial Planning

• Oversees the plan manufacture process from start to finish, working within eMoney and proprietary systems.
• Coordinates plan manufacture activities with the Lincoln National Planning Institute for complex plans, as needed.
• Communicates information and strategies to Managing Partners and team members as required.
• Clients are implemented by coordinating the team to ensure timely execution of insurance/risk management and investment recommendations.
• Regularly reviews client performance against the plan.
• Collaborates with the Practice Administrative Assistant to oversee billing and execution of financial planning contracts.
• Maintains internal investment models and reviews practice-specific investment offerings.
• Ensures client accounts are linked in eMoney, basic facts are up-to-date, and client documents are archived in the Vault, collaborating with Service Coordinators.
• Enters Data and Advanced Facts in eMoney and confirms ongoing accuracy.
• Troubleshoots account connections as necessary.
• Creates and manages practice eMoney templates/reports.

Operations

• Prepares materials for client meetings, including agendas, financial plan reviews, investment observations, and recommendations.
• Collaborates with Service Coordinators to create and request investment and insurance paperwork for clients.
• Produces client recommendations, strategies, cash flow plans, road maps, and proposals with Managing Partners.
• Assists team members where necessary.

Client Service

• Provides exceptional customer service (proactive and reactive) within our service standards via email, phone, and written correspondence.
• Stays current with market updates, industry trends, products, solutions, platforms, and managers.
• Places trades and rebalances accounts when necessary.
• Collaborates with Service Coordinators to ensure all necessary product training, state licensing, carrier appointments, CE, etc., is completed.
• Maintains the Redtail CRM database.
• Creates and updates Redtail Activities for tracking tasks.
• Adheres to the practice's electronic file retention process.
• Looks to create/implement new processes where necessary.
• Updates internal processes relating to the Service Advisor position.
• Maintains an up-to-date working knowledge of technology used in the role (e.g., eMoney, AdvicePay, Redtail CRM) and learns new technology to support the practice as needed.
• Participates in team meetings.
• Performs additional duties as assigned.

Education, Experience, Knowledge, Skills, and Other Requirements:

Required Education and Experience

• Bachelor's degree in business, finance, or related field, or equivalent additional experience.
• At least five years of experience in wealth management/financial planning as a client-facing lead advisor.
• Series 7, Series 63, and 65, or Series 66 registered and insurance licensed; CFP required.

Required Knowledge, Skills, and Abilities

• Proficiency in Microsoft Word, OneNote, Excel, PowerPoint, and Outlook.
• Experience in Redtail CRM and eMoney is preferred.
• Extraordinary customer service; genuine interest in caring for clients.
• Professional oral and written communication skills.
• Strong math, basic accounting, research, and analysis skills.
• Efficient, process-oriented, looks for ways to improve the practice.
• Ability to multi-task, prioritize, and manage time effectively.
• Pragmatic problem solver.
• Goal-oriented, self-motivated, and results-driven.
• Ability to work independently and as part of a small, collaborative team.
• Readiness to roll with changes and pitch in to do what needs to be done.