What are the responsibilities and job description for the Administrative Services Manager position at AMP Residential?
Apartment Management Professionals, LLC (AMP Residential) is seeking to hire a full-time Administrative Services Manager to join our Corporate team. This position is an in-person position working out of our corporate office in Grand Rapids, MI.
At AMP, we believe that the culture of integrity, professionalism, and hard work that we have been able to cultivate begins and ends with our team. We are striving to become the gold standard for property management companies in each state where we operate and we realize that the brilliant people we hire are the key to reaching that standard. Each of our locations boasts on-site, hands-on management as one of the features that distinguishes us from much of our competition. When you select a career with AMP Residential, you become part of our family. We want our team on the ground to represent the values of AMP at each and every community and to make our residents feel like they are part of the family as well. We want to offer our team members a career that engages and challenges them and gives them the opportunity to thrive to their fullest potential.
The Administrative Services Manager will provide exceptional customer service and maintain strong relationships with residents, vendors, and other departments. Responsibilities include assisting with maintaining the physical asset's integrity, maximizing returns, and offering administrative and leasing support. The position requires timely responses to resident requests, managing data entry, financial record-keeping, and assisting with accounts receivable and payable. The role also includes handling lease renewals, market comparisons, and ensuring compliance with policies. Additionally, it involves addressing resident concerns, supporting property management with rent collections, and maintaining electronic files. Strong teamwork and adherence to company policies are essential.
Responsibilities (include but not limited to):
Maintain asset integrity and maximize returns per owners goals.
Provide administrative and leasing support to properties, potentially across regions.
Handle leasing of apartments per management policies and procedures.
Offer information and resources to residents, prospects, vendors, and business partners.
Manage data entry, filing, scheduling, and financial record-keeping tasks.
Assist with special assignments, projects, and administrative support for management.
Ensure compliance with company policies and timely task completion.
Handle accounts receivable, accounts payable, and financial reporting duties.
Assist in vendor insurance compliance and audits.
- High School Diploma or Equivalent required
- 1-2 years of office experience, preferably in a property management office or payables experience
- Strong customer service with goal-oriented mindset
- Highly organized, detail-oriented with the ability to stay focused for extended periods of time
- Ability to remain patient under pressure and can identify errors quickly
- Holds a positive attitude, has a willingness to learn
- Ability to stay motivated when faced with repetitive tasks
- Can work independently within a fast paced environment
- Entrata experience is preferred, but willing train
- Computer proficiency and knowledge of the Microsoft Office Suite - specifically Outlook and Excel
- Excellent written and verbal communication skills and ability to interact with residents and customers in a professional manner
- Successfully pass drug screening and criminal background check
- This position may require overtime or weekends for special projects
Compensation:
- Full time, Hourly Position bonus opportunity
- Comprehensive Benefits Package (medical, vision, dental, and life insurance options)
- 401K with employer matching
- Paid Vacation and Holidays
- Employee On-Site Apartment Rental Discount Available
- & More!
Equal Opportunity Employer / Drug Free Work Place. Employment offers are contingent upon successful completion of a background check.
*Job requirements, responsibilities, compensation and duties are subject to change*
