What are the responsibilities and job description for the Customer Services Professional position at Ampcus Incorporated?
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title : Customer Services Professional
Location(s) : Cary, NC
Job Description :
Acting as a customer service facilitator, the Customer Care Coordinator will partner with our customers, Internal Technical Support team, and Field Personnel to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer’s diagnostic and testing equipment for the purposes of quality patient care.
This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution. They are accountable for delivering world-class customer experience by providing 24 / 7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload. This role will report to the Americas Remote Services Center Technical Overflow Lead and will be part of a team focused on customer success.
Required Knowledge / Skills, Education, and Experience :
- 2-5 years’ experience in a customer relationship related role, in a fast-paced environment.
- Positive attitude and passion for customer service.
- Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality.
- Experience communicating ideas and rationale to internal teams and customers.
- Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
- Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
- Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook).
- Associate degree or equivalent experience required.
Preferred Knowledge / Skills, Education, and Experience :
Must-Have Skills :
Nice-to-Have Skills :
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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