What are the responsibilities and job description for the Front Desk Supervisor position at Ampersand Bay Resort & Boat Club?
Company Description
Nestled on the shores of Lower Saranac Lake, just moments from the heart of Saranac Lake, Ampersand Bay Resort beckons with its array of amenities. From an on-site restaurant and wine bar to boat marina and pristine beach, our resort offers the ideal blend of relaxation and adventure. Choose from our selection of Adirondack-style townhomes or rustic cabins for the perfect getaway experience.
Role Description
This is a full-time on-site role for a Front Desk Supervisor at '' in Saranac Lake, NY. The Front Desk Supervisor will oversee the daily operations of the front desk, answer the phones, handle guest inquiries and issues, and ensure a smooth check-in and check-out process.
Qualifications
- Excellent communication and customer service skills
- Strong organizational and leadership abilities
- Proficiency in Microsoft Office Suite and hotel management software (RMS Cloud)
- Ability to multitask and work in a fast-paced environment
- Previous experience in a supervisory role in the hospitality industry is preferred