What are the responsibilities and job description for the Front Desk Agent position at Capitol Plaza Hotel Montpelier, Tapestry...?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to multitask effectively in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages promptly.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Experience in front desk operations within the hospitality industry is preferred.
- Familiarity with night audit procedures is an asset.
- Multilingual abilities are highly desirable; bilingual candidates are encouraged to apply.
- Proficient in hotel management software and phone systems.
- Excellent phone etiquette and communication skills.
- Ability to work well under pressure while maintaining attention to detail.
- A background in hospitality management is beneficial but not required.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: $17.42 - $20.42 per hour
Expected hours: 24 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Morning shift
- Overnight shift
Ability to Commute:
- Montpelier, VT 05602 (Required)
Ability to Relocate:
- Montpelier, VT 05602: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20