Front Desk Agent

For 2025 Season, we will consider H2b applicants.

Summary:

The Front Desk Agent greets and checks in all guests upon their arrival and provides a smooth experience at checkout. The Agent offers assistance to guests during their stay by answering questions, resolving issues, and dispatching housekeeping or maintenance to respond to guest requests.

Diversity helps us build a team that represents a variety of backgrounds, skills, and perspectives. We are an Equal Opportunity Employer

Responsibilities and Duties:

• Wears the Guest Services Uniform in accordance with the uniform code. Maintains a neat appearance and a professional manner.
• Maintain a safe working environment for all.
• Maintain a neat and professional attire and appearance.
• Own Guest concerns and complaints and ensure that they are recorded, resolved, and followed up on.
• Check guest into the resort, confirming reservation data, communicating information to guests, with the overall goal of making the guests feel welcome and appreciated.
• Check guests out of the resort, presenting guest folios, answering guests’ questions, and receiving payment on guests’ accounts, with the overall goal of making the guest feel appreciated and encourage to return to Basin Harbor.
• Perform duties in conformance to policies, procedures, and the Basin Harbor Belief.
• Answer inquiries pertaining to resort services, reservations, shopping, dining, entertainment, and travel directions.
• Cross trained to learn duties of the Switchboard Staff, and may be scheduled to cover Switchboard shifts.
• Take telephone reservations and operate computer terminals and printers to store and receive reservation data.
• Keeps supervisor/manager promptly and fully informed of all problems or unusual matters of significance.
• Additional tasks as assigned by the Guest Services Manager or Revenue Manager.

Essential Qualifications and Competencies:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to use or learn to use, the following equipment: computer, printer and etc.; telephone switchboard; office equipment such as fax machine, copy machine, postage meter etc.
• Ability to use MS Office applications including Word and Excel.
• Ability to read and comprehend simple instructions, short correspondence, and memos in English
• Ability to write simple correspondence and to effectively present information in one-on-one situations in person and over the telephone in English.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
• Ability to compute ratios and percentages.
• Ability to apply common sense, understanding to carry out instructions furnished in written, oral, or diagram form.
• Must be able to adapt to changes in a fast paced, dynamic, and sometimes intense work environment.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to perform physical activities that include climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions.
• Ability to perform medium work (defined as exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or 20 pounds of force constantly to move objects)
• While performing the duties of this job, the employee is regularly required to stand; use hands, talk, and hear.
• Must be willing and able to pass a background check.