Customer Service Representative

Customer Service Representative

Cerritos, CA, USA

Req #11847

Thursday, January 16, 2025

Company Information

Headquartered in St. Augustine, FL, with offices and manufacturing facilities all around the globe, Amphenol CIT is one of the world’s leading designers and manufacturers of high-performance wire, cable, and medical devices. We provide complete interconnect solutions to industries like Aerospace, Military & Defense Electronics, Space, Medical, Test & Measurement, and Industrial.

Our talented team of employees worldwide helps bring movies to your seat on airplanes, deliver mission-critical information from drones to the command office, transfer heart rhythm to paper, route communications from space, connect power to downhill oil drills, and get planes back in the air faster. At Amphenol CIT, we make the amazing possible. Take the next step to become an integral part of our team by applying today and kickstart your journey with us.

SUMMARY

To provide superior professional customer service support for both internal and external customers. Provide support to Sales and Manufacturing departments. Responsible for direct and indirect customer contact in all areas relating to inquiries, orders, order entry, scheduling, delivery dates, customer complaints and questions. Provide the interface required between the customer and the manufacturing facility personnel. Emphasis should be placed on providing both internal customers (Sales Group) and external customers’ answers in a timely manner.

ESSENTIAL JOB FUNCTIONS

Responsible for assigned accounts.

Makes ethical and responsible decisions in all areas of job.

Acts as a liaison between customer and internal Carlisle IT team members to ensure all customer expectations are communicated, understood, and met throughout the organization.

Understands and works within Carlisle IT’s policies and procedures.

Provides problem solving, cost effective and solution-oriented proposals in a timely manner.

Perform routine clerical tasks such as proofing sales orders, maintaining quote log, file and store quotes and orders.

May be required to occasionally assemble bid packages and coordinate bid preparation process. Ensure customer documentation is complete.

Follow up on quotes with customers and provide information as to why the quote did not result in a sale.

Works directly with engineering, planning, quality, production, and shipping departments to ensure orders are fully conceptualized.

Responsible for direct and indirect customer contact in all areas relating to orders, order entry, scheduling, delivery dates, etc.

Enter customer PO’s within 24 hours of receipt including sample requests from customers or field personnel. Verify PO’s against quotes for accuracy

Communicate with customers on open order status and coordinate material requirements with purchasing / planning.

Provide concise, timely and accurate communication to and from customer and other departments

Solicit customer feedback regularly using Customer Scorecards (SALES-SCORE).

Other duties may be assigned

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Combined sitting, standing, and walking throughout the day to accomplish tasks.

Occasional lifting up to 25 pounds.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

Two-year college degree and / or minimum of two years’ experience in RF / Manufacturing industry.

Excellent organizational, documentation and communication skills

Ability to prioritize and organize tasks daily

Must be able to multi-task several projects simultaneously.

Working knowledge of financial reports and ratios; understand relationships of margins, inventory turns, costs, profit, and loss, etc.

High energy and sense of urgency to meet internal and external customer expectations.

Highly motivated; possess the desire to set and meet high performance standards based for the benefit of the customer, the individual, team members and internal customers.

Maintains professional appearance and conduct.

Excellent verbal and written communication skills.

Working knowledge of SAP, MS Office, Citrix, SAP, Access, Excel.

Must be able to work well under pressure with short deadlines

Good conflict resolution skills

Demonstrated dependability

General knowledge of competitors in the marketplace

Ability to work with limited supervision

Strong computer skills

Excellent interpersonal skills

Excellent accuracy and detail oriented

LANGUAGE SKILLS

MATHEMATICAL SKILLS

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate.

ENVIRONMENTAL POLICY

Carlisle Interconnect Technologies is dedicated to identifying and reducing the environmental impact of its operations, activities, and products.  It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all of our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Carlisle Interconnect Technologies.

AMPHENOL CIT RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT-WILL." THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

Amphenol CIT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. For more information regarding EEOC requirements please visit

Due to the nature of our business, the candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20).

Amphenol CIT participates in the United States Department of Homeland Security E-Verify program. The E-Verify program is a web-based employment eligibility verification system for newly hired employees operated by the U.S. Citizenship and Immigration Services.

Any candidate that needs an accommodation or assistance with the application process should contact HR at recruiting-corp@carlisleit.com

Other details

Pay Type Hourly

Travel Required Yes

Travel % 10

Required Education Associate Degree

Cerritos, CA, USA