Director of Demand Management

Position: Director of Demand Management

Location: Valley Green, PA

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We have design, sales, and manufacturing locations globally and are currently seeking a Director of Demand Management to join our Cable Backplane Systems team located in Valley Green (Yocumtown), PA.

High speed cable backplane systems enable most of the world’s IT and datacom; including leading the way for the AI/ML revolution; and require some of the most advanced manufacturing technologies, and highest levels of precision, in the engineering world. These challenges require the most creative, technical minds, and ultimately provide the most rewarding experience for an employee.

The Director of Demand Management will be responsible for leading the Customer Service and Account

Management functions within the Cable Backplane Systems Business Unit. This role will focus on enhancing customer satisfaction and managing demand planning. The Director will work closely with cross-functional teams, including, Operations, Production, Logistics, Marketing and Engineering, to ensure seamless customer experiences and to achieve demand forecasts.

RESPONSIBILITIES:

• Customer Service Leadership:
  • Oversee the Customer Service team to ensure a high level of responsiveness, service quality, and customer satisfaction.
  • Develop and implement customer service strategies that enhance service delivery, minimize response times, and address customer inquiries effectively.
  • Establish key performance indicators (KPIs) to measure customer service success, analyze performance data, and implement improvements as needed.
  • Act as a senior point of escalation for complex customer issues, providing solutions to enhance relationships and ensure customer retention.
• Account Management & Demand Planning
  • Lead the Account Management team, driving effective demand planning strategies to meet customer requirements and achieve business goals.
  • Develop and maintain strong relationships with key customers, acting as a trusted partner to understand their business needs and provide tailored solutions.
  • Collaborate with Marketing, Logistics and Operations teams to accurately forecast demand, ensuring that capacity, resources, and inventory align with market requirements.
  • Analyze customer data, order trends, and sales forecasts to create actionable insights that drive informed demand management decisions.
• Strategic Demand Management
  • Develop and implement demand management strategies to optimize product availability, minimize lead times, and balance inventory levels across the division.
  • Work closely with Supply Chain, Production, and Sales teams to address demand fluctuations, forecast accuracy, and supply chain constraints.
  • Lead efforts to digitize demand planning processes, integrating data analytics tools to improve forecasting accuracy and visibility.
• Team Leadership
  • Recruit, mentor, and develop a high-performing team of customer service and account management professionals, fostering a culture of accountability and continuous improvement.
  • Provide coaching and guidance to team members to enhance their skills in customer engagement, demand forecasting, and account management.
  • Set clear goals and performance expectations for the team, conduct regular performance reviews, and provide constructive feedback
• Reporting & Analytics
  • Prepare regular reports on demand management, customer service, performance, and account management metrics for senior leadership.
  • Utilize data-driven insights to identify trends, risks, and opportunities, providing recommendations for strategic decisions.

QUALIFICATIONS:

• Bachelor’s degree in Engineering, Supply Chain Management, or related field (MBA preferred).
• Minimum of 10 years of experience in product management, product line management, account management, demand planning, preferably within the electronics or manufacturing industry.
• Strong leadership experience with a proven track record of managing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and stakeholders at all levels.
• Proficiency in demand planning tools, CRM systems, and data analytics software.
• Strong analytical skills, with the ability to interpret complex data and provide strategic insights.
• Ability to work collaboratively across departments and manage cross-functional projects.
• Willingness to travel as needed to meet with customers and teams across different locations.

Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin

For additional company information please visit our website at https://www.amphenol-cs.com/