What are the responsibilities and job description for the Customer Program Lead position at Amphenol?
Job Title : Customer Program lead
Department : Operations
Report To : Director of Operations
The position requires candidates to be U.S. persons as defined in ITAR, 22CFR 120.15 (U.S. Citizenship or Resident Alien Status)
Amphenol Fiber Systems International (AFSI) is a full-service fiber optic company specializing in the fabrication and manufacture of fiber optic connectivity products and systems. Our commitment to technical excellence makes us an industry leader in profiting from sophisticated products and professional technical assistance in the fiber optic industry. AFSI, located in Allen, Texas, has and will continue to base its strategy on technical and application support, quality assurance, product performance, and value.
We are looking for an experienced Compliance Analyst to join our team! As a Compliance Analyst, you will be responsible for ensuring that our company adheres to all the legal standards as well as internal policies and procedures. Professionalism and a high ethical standard are expected for this position. You also must be results driven and strive to promote the company's objectives.
GENERAL DESCRIPTION :
The Customer Program Lead serves as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Customer Program Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service to achieve program and Program objectives for delivery, cost and quality
Essential Functions :
- Manages customer programs from purchase order though final delivery.
- Reviews planned and forecast customer orders to ensure capacity is available for on time execution.
- Coordinates internal and external resources to ensure efficient execution and on-time delivery of projects.
- Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
- Works with Operations and Planning Teams to confirm appropriate delivery dates.
- Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
- Helps problem solve quality and / or delivery issues to ensure customer satisfaction.
- Works with engineering, planning and operations team to develop improvement roadmaps, as necessary.
- Performs risk management and escalates to management appropriately.
- Ensures compliance with internal standards, processes and procedures.
- Ensures ITAR compliance for all technical communications and shipments to customers.
- Performs other duties as assigned by Manager.
Required Knowledge, Skills, and Abilities :
Required Education and Experience :
Work Environment :
The noise level in the work environment is typically moderate and reflective of a general assembly environment.
Physical Demands :
The employee is occasionally required to lift and / or move up to 25 pounds. The employee is required to stand or walk for extended periods of time on his / her feet on occasion. The employee is required to bend, stoop, stretch, reach, push, pull and climb on occasion. Specific vision abilities required by this job include close, distance, color and peripheral vision with depth perception and the ability to adjust and focus.
Amphenol Fiber Systems International complies with the laws and regulations set forth in the following EEO poster Equal Employment Opportunity is the Law
Other details
Apply Now
