Inside Sales Representative

Job Title: Inside Sales Representative

Department: Marketing

Reports To: Customer Service Manager

Position requires candidates to be U.S. person as defined in ITAR, 22CFR 120.15 (U.S. Citizenship or Resident Alien Status)

GENERAL DESCRIPTION: The Inside Sales Representative is responsible for key account management, inside sales duties, interface with planning/scheduling/operations and customer interfacing.

Essential Functions:

• Prepare and provide quotations to customers for existing business and existing product lines; follow-up on issued quotations in a timely manner.
• Act as the primary customer interface for specified key accounts, as well as other accounts as determined by business needs
• Stakeholder for achieving specified metrics on key account score cards
• Work with Regional Sales Managers to grow the division’s revenue, especially at key accounts
• Support efforts to stabilize and improve on-time delivery (OTD)
• Enter and modify complex sales-related data into the company internal customer order database. This data may include quotations, order processing, bills of material, receiving, expediting, vendor and customer information, cancellations and/or RMA’s.
• Respond to customer requests in a timely, professional manner; to include quote status, order status, expedites, waivers, order changes and/or documentation requests.
• Support Regional Sales Managers and Applications Engineers with additional sales administration.
• Work closely with inside sales support team to maintain efficient order data entry
• Occasional travel to visit customers and/or attend trade shows as needed by the business.
• Demonstrate professional verbal and written communication skills, as evidenced by an ability to interact with visitors, customers, vendors and internal staff of various interpersonal styles.
• Perform other related duties to support the sales environment as required and assigned

Required Knowledge Skills, and Abilities:

•  Solid understanding of technical and computer skills with the ability to navigate within the customer order database.
• Strong project management skillset; detail oriented and ability to stay organized
• Ability to multi-task and work in a high-volume setting.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Strong understanding of best practices in customer service.
• Strong verbal and written communication skills, including the ability to effectively communicate with individuals on a global level and with various levels of management and customers.
• Ability to work unpredictable hours to support production personnel, long hours required - often on short notice.
• Ability to work in a team environment.

Required Education and Experience:

• Must have a minimum of two years’ experience in an administrative function.
• Bachelor’s degree in business administration preferred.
• U.S. Citizen or Permanent Resident to satisfy AFSI ITAR requirements.

Physical Demands:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the role. Reasonable accommodation can be made to enable people with disabilities to perform the essential functions described of the role.

While performing the responsibilities of the role, the employee is regularly required to sit and talk and hear. The employee is frequently required to use hands to finger, handle, type or feel. The employee is occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color and peripheral vision with depth perception and the ability to adjust and focus.

Amphenol Fiber Systems International complies with the laws and regulations set forth in the following EEO poster Equal Employment Opportunity is the Law