What are the responsibilities and job description for the Help Desk position at Ampirical?
We’d love to have you join our team as a Help Desk - Tier 2 or Tier 3 in our Covington, Louisiana office.
Company Overview:
Ampirical has been committed to improving and strengthening the power grid since the company’s inception. Just as an ampere is the base unit for electric current, Ampirical takes pride in being on the leading edge of innovation and technology, allowing our industry to flow forward in a positive direction.
We show gratitude for our customers and uplift our team members who make it all happen. We embrace challenging - yet rewarding - work, and we invest in our people every step along the way.
Working at Ampirical is a career, not just a job. Please enjoy this video about our culture.
Job Summary
The IT support specialist is responsible for providing technical support and assistance to individuals and organizations using computer software, hardware, and other technical equipment.
What we Offer:
We offer a highly competitive compensation & benefits package for all full-time employees. You can review all of the details of our benefits package here. Below are some highlights.
The range for this position starts at $50,000 - Commensurate, depending on relevant experience, skills, and education.
Ampirical is an Equal Opportunity Employer, meaning we do not discriminate based on the following characteristics in our hiring and employment practices: Age, sex, color, race, creed, national origin, religion or religious attire, marital status, pregnancy (child birth or related medical conditions), citizenship status or amnesty, ancestry, sexual orientation, gender, gender identity, gender expression, transgender status, physical or mental disability, military or veteran status, genetic information, sickle-cell trait, status as a tobacco user or non-user, or any other classification protected by federal, state, or local law.
Company Overview:
Ampirical has been committed to improving and strengthening the power grid since the company’s inception. Just as an ampere is the base unit for electric current, Ampirical takes pride in being on the leading edge of innovation and technology, allowing our industry to flow forward in a positive direction.
We show gratitude for our customers and uplift our team members who make it all happen. We embrace challenging - yet rewarding - work, and we invest in our people every step along the way.
Working at Ampirical is a career, not just a job. Please enjoy this video about our culture.
Job Summary
The IT support specialist is responsible for providing technical support and assistance to individuals and organizations using computer software, hardware, and other technical equipment.
What we Offer:
We offer a highly competitive compensation & benefits package for all full-time employees. You can review all of the details of our benefits package here. Below are some highlights.
The range for this position starts at $50,000 - Commensurate, depending on relevant experience, skills, and education.
- Medical, Dental, and Vision effective your 1st day of employment
- 401(k) with company match (immediate vesting)
- 120 hours (about 15 days) of paid time off (PTO)
- 10 paid holiday days
- Flexible work schedule (every other Friday off)
- Opportunity for advancement and career growth
- Employer-sponsored Life Insurance, short-term and long-term Disability Insurance
- Gym Membership Stipend
- Tuition Reimbursement
- Wellness Program
- Pet Insurance
- Fertility Benefits
- 3 years of IT experience
- Experience with: Microsoft Office suite, Microsoft stack to include: O365 and Active Directory
- Basic network troubleshooting skills
- Ninja RMM experience preferred
- Able to lift 50 lbs.
- Strong oral and written communication skills
- Strong interpersonal relations skills.
- Provides technical support and assistance to individuals and organizations using computer software, hardware, and other technical equipment.
- Troubleshooting: Diagnosing and resolving technical problems related to hardware, software, and network connectivity.
- Installation and configuration: Installing and configuring computer hardware & software.
- Maintenance and upgrades: Performing routine maintenance tasks such as updating software, applying security patches, and upgrading hardware.
- Documentation and training: Creating and maintaining technical documentation, as well as providing training and support to end-users.
- Customer service: Providing excellent customer service and ensuring that end-users are satisfied with the level of support they receive.
- Collaboration: Working closely with other IT staff members, including system administrators, network engineers, and security specialists to resolve complex issues.
- Troubleshooting systems: Conducting diagnostic tests and identifying technical problems with hardware and software systems.
- Monitoring systems: Monitoring systems to identify performance issues and implement preventative measures to avoid downtime.
- Researching new technologies: Staying up-to-date with new technologies and trends in the field to recommend upgrades or new solutions to improve IT systems.
Ampirical is an Equal Opportunity Employer, meaning we do not discriminate based on the following characteristics in our hiring and employment practices: Age, sex, color, race, creed, national origin, religion or religious attire, marital status, pregnancy (child birth or related medical conditions), citizenship status or amnesty, ancestry, sexual orientation, gender, gender identity, gender expression, transgender status, physical or mental disability, military or veteran status, genetic information, sickle-cell trait, status as a tobacco user or non-user, or any other classification protected by federal, state, or local law.
Salary : $50,000
