What are the responsibilities and job description for the Help Desk Technician position at ASM Global-SMG?
POSITION: Help Desk Technician
DEPARTMENT: IT
REPORTS TO: IT Manager
FLSA STATUS: Hourly/Non-Exempt
Summary
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Help Desk Technician for ASM Global/Caesars Superdome | Smoothie King Center | Champions Square.
Essential Duties and Responsibilities
- Load various software updates
- Provide maintenance on various computer hardware
- Maintain organization and cleanliness in the operations room
- Track inventory of computer-related supplies
- Answer Help Desk Calls professionally and courtesily
- All other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must successfully pass a criminal background check
- Must be at least 18 years of age
- Detailed knowledge of Microsoft workstation operation systems
- Excellent problem-solving skills, including the use of remote management systems
- Able to work days, nights, weekends, and holidays as needed
Education and/or Experience
- High School Diploma or equivalent, college preferred
- 1-3 years of working experience within PC support
- Extensive experience installing, maintaining, and upgrading Microsoft applications
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
