What are the responsibilities and job description for the Nurse Educator National Program Director- EST/CST position at Amplity Health?
Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible specialized medical commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources improve impact for all our clients. Through strategic partnerships deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.
Nurse Educator National Program Director
Pharmaceuticals
Nurse Educator Team- Virtual- Patient Support Telephonic Care and Injection Training
Exciting opportunity for a RN Nurse Educator Leader with Amplity Health. Utilize your nursing degree and pharmaceutical Patient Support Nurse Educator management experience with a top organization. If you meet the below qualifications, please let us hear from you. Those with pharmaceutical, biologic therapy, or nursing call center leadership experience desired. Residence in the Eastern or Central time zone a strong plus. Amplity Health offers a competitive base salary, bonus potential, auto allowance, full benefit package, including 401K, Medical, Dental, Vision, and generous PTO and paid holidays.
Principle Working Relationships/ Contacts
The Nurse Educator National Program Director will lead a team of remote virtual Nurse Educators. This team will provide disease-state and device education to assist patients/caregivers better manage their chronic condition and access appropriate resources associated with their prescribed medication. This team of Nurse Educators will be responsible for participating in one-on-one communications with patients/caregivers. The Nurse Educator team will interact with enrolled patients/caregivers by telephone, video platforms, email and SMS strictly following the guidelines of the program. This team of Nurse Educators will not provide medical advice or work clinically within this role, and do not interact directly with healthcare providers or offices.
The National Program Director will ensure the Amplity metrics, KPIs are met and will work closely with our client leadership to develop the team.The Nurse Educator Program Director will develop, implement, and subsequently monitor strategic plans for the team to deliver to our client contract specifications. The Program Director will ensure the Nurse Educators develop relationship with patients and caregivers to confirm seamless onboarding, initiation of therapy, self-injection instruction, and ongoing adherence support
The Program Director will work closely with Amplity HR, Compliance, IT, Talent Acquisition, and Medical Leadership.
Knowledge/Skills /Abilities
- Successfully lead the Nurse Educators to meet metrics and deliverables as the program dictates.
- Strong client engagement management
- Overall responsibility for the interviewing and hiring selection and oversight of the Nurse Educator team.
- Program budget and expense management
- Effectively plan and conduct virtual monitoring for the Nurse Educator team.
- Strong organizing/planning/disciplined, attention to details.
- Knowledge of biologic therapies, specialty pharmacy, and managed care processes
- Ability to work independently and make decisions.
- Excellent judgment/ decision making skills.
- Demonstrated teamwork/collaboration.
- Knowledge of Multicultural Nursing, Social Determinants of Health, and Motivational Interviewing a plus
- Proficient with customer relationship management (CRM) systems for data entry and report generation
- Experienced in telephony systems for call monitoring and reporting
- Strong presentation skills for conducting professional business reviews
Required
- Registered Nurse
- Bachelor's Degree from an accredited university or college
- Pharmaceutical nurse educator industry management preferred. Will consider a strong pharmaceutical nurse educator in similar roles who has participated in mentoring, support, coaching, interviewing experience ready for a national director level role
- Previous clinical patient nursing experience
- Excellent interpersonal skills.
- Willingness to work multiple in US time zones as needed.
- Ability to travel for national training, client and Amplity meetings approximately 20%-30% of the time
- Computer and technical skills with meeting platforms, Microsoft Office Suite, PowerPoint, Excel etc.
Preferred
- Previous pharmaceutical Patient Services Nurse Educator management experiencestrongly preferred.
- Prior virtual/telephonic patient support experience
- Biologic therapy including managing nurse teams that have provided injection training with patients/caregiver highly preferred.
- Residence near a major airport in the Eastern or Central Time Zones
About Us
Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80's as Physician Detailing Inc., or in the 00's as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial communications excellence for 40 years.
Our people-driven, tech-enabled DNA fuels everything we do.Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances the complex needs of providers and patients, we help our clients launch products operate smoothly with precision - across all business shapes, sizes specialties.
We are on a mission to improve patient outcomes through executional excellence - enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
Our Diversity Policy
We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
