What are the responsibilities and job description for the EUC Consultant(Desktop Support) position at Ampstek?
Greetings from Ampstek
Title : EUC Consultant(Desktop Support)
Location : Dallas, TX(Day 1 Onsite)
Job Description- EUC Tower
- Maintain and manage Microsoft services, including MECM, Active Directory, Azure AD, Intune, Ninja RM, Desktop Central and O365.
- Expert knowledge on remote connect, App management tools etc.
- Ensure these services operate optimally and securely, with cyber security best practices.
- Work closely with internal stakeholders and external vendors to efficiently manage and deliver Infrastructure projects, ensuring successful implementation within defined timelines and budgets.
- Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components.
- Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
- Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. Ensure that all documentation is kept up to date with the latest security best practices.
- Lead a team of End User Computing (EUC) field engineers, fostering a collaborative and supportive environment. Identify team skill development opportunities, with a focus on cyber security and emerging technologies.
- Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
- Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organization's evolving needs and improve the resiliency and security of EUC services.
- Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary.
Thanks &Regards
tom@ampstek.com
