What are the responsibilities and job description for the Front Desk Agent position at AMS Franchise Solutions?
Front Desk Agent
We, Springhill Suites Auburn, are looking for a dedicated and committed Front Desk Agent. You will play a key role in assisting our team to exceed guest expectations and support property-wide initiatives.
What will you do?
The Front Desk Agent will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.
Duties / Responsibilities :
- Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
- Warmly and professionally welcomes all guests.
- Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
- Treats requests with professionalism, tact, and a courteous manner.
- Ensures prompt delivery of final bills to guests.
- Ensures the lobby and shared areas are neat and orderly.
- Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
- Maintains knowledge of upcoming events, local area, and hotel offerings.
- Performs other duties as requested by management.
About you :
Education :
What’s in it for you?
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
