What are the responsibilities and job description for the Front Desk Agent position at Rocklin Park Hotel?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries promptly and courteously
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and efficient manner
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
Experience:
- Previous experience in the hospitality industry is preferred
- Bilingual skills (English/Spanish) are a plus
- Knowledge of night audit procedures is beneficial
- Familiarity with front desk operations and hospitality management software is desirable
- Proficiency in operating phone systems and handling customer service inquiries
- Strong guest relations skills with the ability to provide exceptional customer service
- Excellent phone etiquette and communication skills
As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, attention to detail, and excellent customer service skills will contribute to creating a positive experience for our guests. If you are passionate about hospitality and enjoy interacting with people from diverse backgrounds, we encourage you to apply.
Please note that this position may require working evening, weekend, and holiday shifts.
We offer competitive pay rates and opportunities for career growth within our organization. Join our team of dedicated professionals committed to providing exceptional service to our guests.
To apply, please submit your resume highlighting your relevant experience in the hospitality industry. We look forward to reviewing your application.
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 24 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Morning shift
- Rotating weekends
Work Location: In person
Salary : $17
